Zainab Salman
Dublin,OH
Summary
Results-driven Customer Service Specialist skilled in prioritizing and multi-tasking in fast-paced environments. Experienced in collaborating with teams to achieve business objectives and effectively managing escalated customer support issues. Expertise in communication, problem-solving, and time management enhances operational efficiency and fosters positive customer relationships.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Oscars mobile auto works
Dublin, OH
11.2025 - Current
- Assisted customers with inquiries about mobile auto repair services.
- Scheduled appointments for vehicle inspections and repairs.
- Communicated clearly with clients regarding service options and pricing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Home Health Care Provider
21st century home health care
Westerville, Ohio
08.2023 - Current
- Provided personal care and support to patients in their homes.
- Assisted patients with daily living activities and mobility needs.
- Monitored patient health and reported changes to healthcare team.
- Maintained accurate records of patient care and progress notes.
- Ensured a safe and clean environment for patient care.
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
Personal Assistant
KAK remodeling
Galloway, Ohio
03.2024 - 06.2025
- Managed scheduling and appointments for senior management at KAK Remodeling.
- Coordinated communication between clients and contractors for project updates.
- Organized office documents and maintained filing systems to ensure easy access.
- Handled correspondence, including emails and phone calls, with professionalism.
- Assisted in preparing project proposals and presentations for client meetings.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Sales Associate
Build A Bear Workshop Inc
Dublin, OH
09.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Provided information about store events and promotions to customers.
- Engaged with children and families to enhance their experience.
- Maintained a clean and organized sales floor environment.
- Stocked merchandise and ensured displays were visually appealing.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Science - Sonography
Columbus State Community College
Columbus, OH 08.2023 - 06.2026
Dublin Coffman High School
Dublin, OHSkills
- Customer service
- Patient communication
- Complaint resolution
- Appointment scheduling
- Client relations
- Sales support
- Office management
- Problem solving
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Customer Service Representative
Oscars mobile auto works
11.2025 - Current
Personal Assistant
KAK remodeling
03.2024 - 06.2025
Sales Associate
Build A Bear Workshop Inc
09.2023 - 02.2024
Home Health Care Provider
21st century home health care
08.2023 - Current
Associate of Science - Sonography
Columbus State Community College
08.2023 - 06.2026
Dublin Coffman High School