Zainaba Forster
Summary
Experienced Patient Food service Manager with over 20 years of experience in the industry. Excellent reputation for resolving problems and improving customer satisfaction
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
51
51
years of professional experience
Work History
Patient Service Director
Compass Group Management/Morrison Healthcare
Gainesville, FL
03.2016 - Current
- Direct and oversee the entire patient service feeding program.
- Staff recruitment and retention
- Successful implementation of the "Catering to you" program
- Successful JCAT and other regulatory audits.
Director Patient Services
Compass Group Management/Morrison Healthcare
Tampa, Florida
06.2015 - 06.2016
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, patient nutritional adequacy, sanitation and patient and employee safety.
- Communicated with patients, family members and the nursing teams throughout the entire hospital to promote patient satisfaction and nursing engagement.
- Direct day-to-day administrative and operational functions for 1100-bed facility, providing guidance and leadership to over 80 employees in the Food and Nutrition department.
- Coordinated and supported the production team in providing nutritious timely meals to our patient population.
- Member of hospital compliance committees.
Food Service Director
Citrus Valley Healthcare Partners
Corona, CA
02.2013 - 02.2016
- Developed strategies to improve food service levels for a prestigious Systems hospital within two campuses in a 700 bed facility.
- Planned operations to effectively cover needs for the food service department, while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing the department's profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented a successful feeding program promoting patient satisfaction among a very diverse patient population.
Patient Services Manager
Compass Group Management/Morrison Healthcare
Gainesville, FL
06.2010 - 09.2013
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 750-bed facility, providing guidance and leadership to over 60 employees across more than [Number] departments.
Clinical Nutrition Manager
Compass Group Management/Morrison Healthcare
Tampa, FL
08.1999 - 06.2010
- Supervised the Patient service staff and a team of 16 dietitians
- Interviewed, hired and trained staff for both the clinical and patient service team to provide optimal service.
- Successful implementation of the "Catering to you" feeding program.
- Standardized the clinical assessment process by introducing practices and protocols in compliance with Federal, State, and TJC regulations
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Consulted with dietitians to plan menus customized to addressed patient medical status.
- Member of the hospital's TJC, nursing and compliance committees
- Preceptor of ADA Nutrition internship program
- Preceptor CDM program
Regional Clinical Manager
Compass Group Management/Morrison Health Care
Tampa, FL
01.2007 - 12.2008
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures in the assigned Florida region.
Food Service Director
Creedmoor Psychiatric Center
Queens, NY
01.1997 - 01.1999
- Developed strategies to improve food service operation for a 650 bed facility for psychiatric patient population.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Participated in Union negotiated contracts
Food Service Director
State Of New York
Manhattan, NY
01.1996 - 01.1997
- Developed strategies to improve food service operations a 950 bed hospital for the mentally retarded.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Food Service Director
Bernard Fineson Development Center
Queens Village, NY
01.1986 - 01.1996
- Developed strategies to improve food service operation for a 850 bed hospital for mentally retarded patient population.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Consulting Dietitian
Bruckner Nursing Home
The Bronx, NY
01.1987 - 01.1999
- Consulting Dietitian for a 250 skilled care Kosher facility
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
Education
Master of Science - Food And Nutrition
The University of Alabama
Tuscaloosa, AL05.1986
Bachelor of Science - Food And Nutrition
N'jala University College
Sierra Leone, West Africa05.1980
Skills
Great leadership and communication skills
Team building
Timeline
Patient Service Director
Compass Group Management/Morrison Healthcare
03.2016 - Current
Director Patient Services
Compass Group Management/Morrison Healthcare
06.2015 - 06.2016
Food Service Director
Citrus Valley Healthcare Partners
02.2013 - 02.2016
Patient Services Manager
Compass Group Management/Morrison Healthcare
06.2010 - 09.2013
Regional Clinical Manager
Compass Group Management/Morrison Health Care
01.2007 - 12.2008
Clinical Nutrition Manager
Compass Group Management/Morrison Healthcare
08.1999 - 06.2010
Food Service Director
Creedmoor Psychiatric Center
01.1997 - 01.1999
Food Service Director
State Of New York
01.1996 - 01.1997
Consulting Dietitian
Bruckner Nursing Home
01.1987 - 01.1999
Food Service Director
Bernard Fineson Development Center
01.1986 - 01.1996
Master of Science - Food And Nutrition
The University of Alabama
Bachelor of Science - Food And Nutrition
N'jala University College