Zainqkasha Jones
Queens
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Global Contact Services
Long Island City
07.2024 - 08.2025
- Managed high-volume inbound calls from customers seeking assistance.
- Resolved customer inquiries and issues using company systems efficiently.
- Provided accurate product information to enhance customer experience.
Nursing Assistant
Regional care network
Queens
04.2023 - 05.2024
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Collected and emptied patient bedpans regularly to maintain cleanliness.
- Supported nurses with wound care for pressure ulcers, bed sores, and surgical site wounds to promote patient healing.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Recorded patient conditions and vital signs before and after medical operations.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Completed daily room cleaning and organizing to provide patients with a clean environment.
Dietary Aide
Regional Care network
Queens
03.2020 - 08.2022
- Maintained safe food handling practices to prevent germ spread.
- Collaborated with team to ensure timely delivery of meals and snacks to enhance resident satisfaction.
- Cleaned and sanitized kitchen equipment and surfaces.
- Delivered meals to residents and patients in their rooms when requested.
- Assisted in preparing snacks and light meals to meet residents' dietary preferences and needs.
- Delivered snacks to nurse station for distribution to specific residents.
- Set tables before patients arrived to maintain meal plan productivity.
- Prepared and served meals according to dietary guidelines.
- Monitored and recorded temperatures of prepared food and cold-storage areas to maintain safety and quality standards.
- Stocked supplies in dining areas.
- Served specific meals to patients with special dietary needs.
- Observed special diets prescribed by physicians or nutritionists.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Checked temperatures of hot food before serving it to patients and residents.
- Set up trays and food service carts to deliver food to residents.
- Followed dietary procedures in accordance with established policies.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
HHA
True Care Home Care
Brooklyn
07.2019 - 12.2020
- Documented care provided and submitted detailed notes to supervisor to ensure continuity of care.
- Documented patient status and reported changes in care needs.
- Checked patients' pulse, temperature and respiration.
- Planned optimal meals based on established nutritional plans.
- Organized and administered medications on schedules, enhancing symptom management and quality of life for clients.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Monitored patients' vital signs by checking pulse, temperature, and respiration to ensure their health status.
- Documented care provided and submitted notes to supervisor.
Education
High School Diploma -
Christian Correspondent
Townsend, GASkills
- Patient care
- Vital signs monitoring
- Temperature monitoring
- Sanitation procedures
- Meal planning
- Table resetting
- Customer service
- Supply restocking
- Cleanliness standards
- Time management skills
- Dressing and grooming
- Meal preparation
- Diabetic care
- Nutrition management
- Communication
- First aid and CPR
- Food sanitation
- Call management
- Data entry
- Verbal communication
Timeline
Call Center Representative
Global Contact Services
07.2024 - 08.2025
Nursing Assistant
Regional care network
04.2023 - 05.2024
Dietary Aide
Regional Care network
03.2020 - 08.2022
HHA
True Care Home Care
07.2019 - 12.2020
High School Diploma -
Christian Correspondent