Zaira Ramirez
Solixinc
Killeen
2
Languages
9
years of professional experience
Dynamic Operations Supervisor with a proven track record at Solixinc, enhancing workflow efficiency through strategic process improvements. Skilled in performance monitoring and team training, I foster a collaborative environment that boosts employee engagement and reduces turnover. Committed to quality assurance and customer relations, I drive operational excellence and team productivity.
Work History
Operations Supervisor
3 Years 11 Months- Supervised daily operations, ensuring adherence to safety and quality standards.
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Trained and mentored team members on best practices and operational protocols.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Developed training materials to improve onboarding processes for new hires.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
- Led team meetings focused on continuous improvement initiatives and operational excellence strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Sales Associate
6 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Organized merchandise displays, ensuring alignment with visual merchandising standards.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels, conducting regular stock checks to prevent shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Business Center Supervisor
3 Years 2 Months- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment.
- Evaluated performance metrics to identify areas for process improvement and operational excellence.
- Coordinated client communications, ensuring timely responses to inquiries and requests.
- Collaborated with cross-functional teams to drive strategic initiatives aligned with organizational goals.
- Established key performance indicators to monitor employee performance, leading to continuous improvement in service delivery.
- Developed comprehensive training programs for staff members to enhance their skills and stay updated on industry trends.
- Created a positive work culture that fostered employee engagement, motivation, and job satisfaction resulting in lower turnover rates.
- Monitored trends within the industry identifying new opportunities for growth and potential threats to the business.
- Managed [8-16]- person team by conducting performance evaluations, promotions, and disciplinary actions.
Education
High School Diploma
Skills
Operations management
Performance monitoring
Team Training
Staff supervision
Employee development
Customer relations
Quality assurance
Project planning
Customer relationship management
Scheduling coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
Solixinc
09.2022 - CurrentRead More
Sales Associate
TJ Max
09.2021 - 03.2022Read More
Business Center Supervisor
Spherion Staffing
07.2017 - 09.2020Read More
Manteca High School
High School Diploma
Read More