Zaira San Miguel
Vista,CA
Summary
Operations Supervisor with a proven track record at CVS, excelling in operations management and staff supervision. Adept at enhancing efficiency through process improvements and effective task delegation. Bilingual and committed to delivering exceptional customer service, fostering team collaboration, and ensuring optimal performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
CVS
06.2021 - Current
- Assist with daily operations to ensure efficient workflow and adherence to safety protocols
- Support team members in understanding operational procedures and best practices
- Monitor inventory levels and reported discrepancies to maintain stock accuracy
- Collaborate on process improvements to enhance overall operational efficiency
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Execute opening and closing operations to ensure smooth daily transitions.
- Conduct till counts to maintain accurate financial records.
- Serve as keyholder, managing access and security protocols.
Guest Service Team Lead
The Home Depot
03.2017 - 06.2021
- Supervised guest service team, ensuring high-quality customer interactions and support.
- Trained new staff on best practices for customer engagement and problem resolution.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
Skills
- Operations management
- Task delegation
- Staff supervision
- Customer service
- Multitasking
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
CVS
06.2021 - Current
Guest Service Team Lead
The Home Depot
03.2017 - 06.2021
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