Zaira Torres
Casa Grande,AZ
Summary
Purse a degree in Pre-Law at Arizona State University
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Reliable and upbeat customer sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Retail Customer Sales Associate
Buckle
08.2022 - Current
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Assisted in inventory management, ensuring the availability of products for customers to purchase.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Key holder/ Leader
Barista
Safeway Starbucks
01.2021 - 08.2022
- Interacting with customers in a professional and courteous manner
- Making coffee
- Making correct change and balancing cash register drawer
- Restocking milk, pastries, and other food items
- Maintaining a safe and clean work environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales
Apple Annie's Orchard
08.2020 - 10.2021
- Interacting with customers in a professional and courteous manner
- Making correct change and balancing cash register drawer
- Making burgers and pancakes as ordered by customers
- Bagging customer orders
- Maintaining a safe and clean work environment
- Giving out maps and providing information about the local area.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Devised innovative and successful sales strategies.
Education
Criminal Justice
Arizona State University
Tempe, AZ05.2026
High School Diploma -
San Simon High School
San Simon, AZ05.2022
Skills
- Bilingual: Spanish and English
- Google: Mail, Docs, Sheets
- Trained in compression only CPR
- Interpersonal skills
- Sales expertise
- Inventory management
- Visual merchandising
- Multitasking
- Store maintenance
- Upselling techniques
- Reliability
- Excellent communication
- Organizational skills
- Professionalism
- Customer service
- Cash handling
Leadership Experience
- Freshman Year, FFA, Volleyball, Basketball, Softball, Cheer, Dance, Student Council, American Red Cross Blood Drive
- Sophomore Year, Volleyball, Basketball, FFA, Veterans Day Dinner, Greenhand Reporter/Chapter Reporter, Horse Judging Team
- Junior Year, Volleyball, American Red Cross Blood Drive, FFA, Horse Judging Team, Veterans Day Dinner, Reporter, Bisbee Science Center
- Senior Year, Volleyball, Basketball, FFA, Horse judging, Reporter, Veterans Day Dinner, Bisbee Science Center, American Red Cross Blood Drive, National Honor Society, Student Council
Languages
Spanish
Native or Bilingual
Timeline
Retail Customer Sales Associate
Buckle
08.2022 - Current
Barista
Safeway Starbucks
01.2021 - 08.2022
Sales
Apple Annie's Orchard
08.2020 - 10.2021
Criminal Justice
Arizona State University
High School Diploma -
San Simon High School
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