ZAIRA L. URBINA
Gaithersburg,MD
Summary
Experienced Medical Administrative Dedicated Medical Support Assistant with a proven track record of providing superior assistance to medical personnel. Experience in providing administrative support to health care facilities and performing tasks such as maintaining patient records, updating patient accounts, billing, and surgical scheduler.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OFFICE ADMINISTRATION ASSISTANT/ SURGERY SCHEDULER
SURGERY CENTER OF POTOMAC
04.2022 - Current
- Assisted Patients in the check in and check out process
- Answer telephone and transfer calls to appropriate individuals
- Create, Maintain, and enter information into databases
- Informed doctors, nurses, anesthesia providers and patients of schedule
- Entered CPT surgical codes for surgeries and contacted insurance companies for surgery approvals
- Obtain patient’s medical records including medications and allergies prior to surgery for clearance
- Created Patient’s medical charts when deemed necessary
- Uploaded and revise Doctor’s dictations for Operative reports in the system
- Collected patient’s payment prior to surgery
- Bill Doctor’s for use of the Operative Room
- Handle office supplies order’s
- Directed patients to surgery rooms
- Measure patient’s pulse oximetry, vital signs, weight, height and pregnancy test
- Taught patients about care plan instructions
- Assisted nurses in PACU with wound care, changing of clothing, drainage emptying and discharge process
- PROJECT
DIRECT SUPPORT
10.2017 - 03.2022
- Greeted patients and provided them with information and assistance in various settings
- Recorded temperature, pulse and respiration
- Observed and documented patient status and reported patient complaints to the nurse on shift
- Handled calls, collected personal information, and entered patient’s notes
- Handled correspondence between patients and doctors
- Distributed and collected patient forms to be filed
- Translated to Spanish in conference calls, ISP reviews
- Aided with ADLS
- Accompanied patients at their medical appointments when necessary
- Helped clients work toward their goals and dreams they are wanting to fulfill including clients with mental diagnoses as well as medical
- Perform all tasks with a patient centered focus-while seeking opportunities for improvements of processes and treatments
- Provide behavioral and/emotional support and supervision
- Perform house task such as laundry, dusting, washing dishes and cooking
- Keep clients healthy and happy and get them involved in activities
Education
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Montgomery College
General High - Biomedical Science
Wheaton High School
2012
Skills
- Knowledge of Insurance Verifications and claim filing
- Medical Terminology, billing and coding
- Time Management
- Multi line Telephone system
- Operative Report transcript experience
- Proficient knowledge of computers and relevant software applications
- Excellent written, verbal and interpersonal skills
- Prioritizing Work
- Scheduling Meetings
- Customer Satisfaction
- Research and Analytical Skills
- Record Sorting and Filing
- Data Recording
- Event Planning
Certification
Certified in crisis intervention
Trained in First Aid and CPR and Fire Safety.
Languages
Spanish
Native or Bilingual
Timeline
OFFICE ADMINISTRATION ASSISTANT/ SURGERY SCHEDULER
SURGERY CENTER OF POTOMAC
04.2022 - Current
DIRECT SUPPORT
10.2017 - 03.2022
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Montgomery College
General High - Biomedical Science
Wheaton High School
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