Zaire' Brandon
Roxboro,NC
Summary
Dedicated Customer Service Representative with a proven track record in training and managing teams to optimize performance and drive results. Expertise in developing and implementing training programs that enhance employee skills and boost team productivity. Recognized for strong leadership abilities and exceptional organizational skills, thriving in fast-paced environments while maintaining a focus on customer satisfaction and operational excellence. Committed to fostering a collaborative team culture that empowers individuals to achieve their best.
Overview
8
8
years of professional experience
Work History
Manager in Training
Hibbett Sports
South Boston, VA
01.2022 - 09.2025
- Executed order fulfillment processes for online purchases, maintaining customer satisfaction and operational efficiency.
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Developed promotional strategies to enhance product visibility and drive sales growth by 6%
Customer Service Representative
Faneuil, Dominion Energy, Confroy Blvd
, Remote
05.2017 - 06.2022
- Resolved customer inquiries efficiently, fostering client loyalty and satisfaction.
- Trained two new representatives on call handling procedures and company policies.
- Managed high volume of incoming calls to deliver timely support and effective problem-solving.
- Employed time management strategies while working remotely to balance workload and personal responsibilities.
Patient Service Representative
Mercer County Hospital
Bluefield, WV
05.2019 - 12.2021
- Coordinated appointment scheduling to optimize efficiency in patient care delivery.
- Resolved patient inquiries through effective communication and problem-solving.
- Facilitated patient check-ins and appointment scheduling to streamline workflow.
Education
Bachelor of Science - Biology/Pre-Med
Bluefield College
Bluefield, VA12.2021
Skills
- Customer service
- Multi-tasking
- Problem solving
- Computer literacy
- Communication skills
- Staff leadership
- Account management
Accomplishments
Promoted to Shift-Lead after 9 months for exceptional performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager in Training
Hibbett Sports
01.2022 - 09.2025
Patient Service Representative
Mercer County Hospital
05.2019 - 12.2021
Customer Service Representative
Faneuil, Dominion Energy, Confroy Blvd
05.2017 - 06.2022
Bachelor of Science - Biology/Pre-Med
Bluefield College