Zaire Christian
Matthews,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Rain Or Shine Golf LLC
2022.09 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Monitored supplier performance for compliance with contract terms and quality standards.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Warehouse Operations Manager
Rain Or Shine Golf LLC
2019.06 - 2022.09
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Trained staff on day-day operations relating to database navigation and physical picking and packing procedures
- Educated and certified staff for operation of on-site forklift.
- Identified safety issues or hazards within the warehouse and office areas and ensure that any discoveries are quickly addressed
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed safety programs to protect workers and reduce injuries.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Integrated warehouse operations with existing and new business processes.
Order Fulfillment and Customer Service Specialist
Rain or Shine Golf LLC
2018.10 - 2019.06
- Coordinated shipments of in-house goods to consumers via company shipping platform and sales database
- Arranged drop shipments to customers from multiple vendors and manufacturers
- Maintained up-to-date knowledge of product and service changes.
- Tracked customer service cases and updated service software with customer information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Responded to customer requests for products, services, and company information.
Carolina Panthers Team Store Manager
Delaware North Companies
2015.11 - 2018.10
- Ensured proper implementation of customer service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Executed hiring, training and mentoring new and veteran staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Arts - Sports Management
Johnson & Wales University - Charlotte
Charlotte, NC05.2014
Skills
- Cost Control
- Process Improvement
- Strategic Planning
- Warehouse Operations
- Logistics Management
- Space Planning
- Staff Management
- Cost Reduction
Certification
- OSHA 10
- 5S Lean management
- Six Sigma Black Belt
Timeline
Director of Operations
Rain Or Shine Golf LLC
2022.09 - Current
Warehouse Operations Manager
Rain Or Shine Golf LLC
2019.06 - 2022.09
Order Fulfillment and Customer Service Specialist
Rain or Shine Golf LLC
2018.10 - 2019.06
Carolina Panthers Team Store Manager
Delaware North Companies
2015.11 - 2018.10
Bachelor of Arts - Sports Management
Johnson & Wales University - Charlotte
- OSHA 10
- 5S Lean management
- Six Sigma Black Belt
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