Zaire Hewson

Parkville,MD

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

years of professional experience

Work History

Server

Oak Crest Retirement Community

Carney, MD

11.2024 - Current

Displayed enthusiasm and knowledge about restaurant's menu and products.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Checked food before serving it to customers.
Cleaned tables and chairs to prepare dining area for next customers.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Cashier/Front of House Employee

Baskin Robbins Ice Cream

Carney, MD

05.2023 - 07.2023

Accepted cash and credit card payments, issued receipts and provided change.
Stocked shelves with merchandise when needed.
Greeted customers promptly and responded to questions.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

Parkville High School

Parkville, MD

Skills

Food inspection
Team member support
Sales techniques
Front-of-house display creation

Calm demeanor
Customer service
Strong work ethic
Cash handling

Accomplishments

I also have a 3.4 GPA.

Timeline