Zaire Shannon
Stamford,CT
Summary
Results-driven Shift Lead experienced in customer service and team motivation. Enhanced customer satisfaction ratings through effective problem-solving and staff supervision, while ensuring operational standards and training for team members. Delivered efficient order fulfillment as an OGP, leveraging strong sales and communication skills.
Overview
3
3
years of professional experience
Work History
Shift Lead
Walgreens
Stamford, CT
02.2024 - Current
- Supervised daily operations and staff activities during shifts.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Trained new employees on store policies and customer service standards.
- Assisted in the training of new employees.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Digital Personal Shopper
Walmart
Quincy, Massachusetts
07.2025 - 10.2025
- Customer Service Skills, Communication Skills, Money Handling etc.
- Supervised daily operations to maintain efficient workflow and uphold customer service standards.
- Communicated product availability and delivery options to enhance customer experience.
- Supervised Daily Operations To Ensure Efficient Workflow And Customer Service Standards.
- Resolved customer inquiries and complaints, contributing to improved customer satisfaction ratings.
- Communicated product availability and delivery options, improving customer experience.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Barnwell High School
South CarolinaSkills
- Shift leadership
- Team leadership
- Customer satisfaction
- Cash handling
- Inventory management
- Time management
- Problem solving
- Interpersonal communication
- Performance improvement
Timeline
Digital Personal Shopper
Walmart
07.2025 - 10.2025
Shift Lead
Walgreens
02.2024 - Current
High School Diploma -
Barnwell High School