ZAK GLEASON
Teleperformance USA
El Paso,TX
5
years of professional experience
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication in different environments. Collaborative and resourceful, dedicated to keeping colleagues happy and keeping workflow steady every day.
Work History
Consumer Sales Representative
5 Months- Assisted customers with product inquiries and service issues to enhance satisfaction and loyalty.
- Educated customers on product features and benefits to aid informed purchasing decisions.
- Processed customer orders and returns efficiently.
- Maintained accurate records of customer interactions and transactions.
- Resolved complaints promptly to ensure positive experiences.
- Promoted special offers and upsell opportunities to increase overall sales and customer value.
Team Member
8 Months- Assisted customers with purchases and provided product information.
- Maintained cleanliness and organization of store shelves and displays.
- Processed transactions accurately using point-of-sale systems.
- Stocked merchandise and ensured proper inventory levels.
- Monitored security and safety protocols within the store environment.
- Participated in training new team members on operational procedures.
Team Lead
1 Year 4 Months- Led team in daily operations and ensured high-quality customer service.
- Trained new employees on operational procedures and company standards.
- Coordinated staff schedules to optimize workflow and maintain service efficiency.
- Monitored inventory levels and assisted with stock management practices.
Team Lead
2 Years 2 Months- Led team in daily operations, enhancing customer satisfaction through high-quality service delivery.
- Trained new employees on operational procedures, facilitating smoother onboarding and adherence to company standards.
- Coordinated staff schedules, optimizing workflow and ensuring consistent service efficiency.
Education
Electrical Apprenticeship Certification - Electrical Technology
Skills
Electrical safety
Customer service
Team leadership
Inventory management
Professionalism
Timeline
Consumer Sales Representative
Teleperformance USA
01.2026 - CurrentRead More
Team Member
Circle K
04.2025 - 12.2025Read More
Team Lead
Raising Canes
12.2023 - 04.2025Read More
Team Lead
Whataburger
09.2021 - 11.2023Read More
El Paso Community College
Electrical Apprenticeship Certification from Electrical Technology
Read More