Zakaria Floyd

• Assisted customers in selecting the right life insurance coverage for their needs.
• Developed and maintained relationships with clients to ensure customer satisfaction.

• Coached and supervised team members to outline clear job expectations and conduct reviews.
• Assisted with process improvement by identifying operational issues, suggesting potential solutions, and supporting implementation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Organized daily operations, including scheduling staff shifts, managing inventory, and overseeing customer service issues.
• Recruited, trained, and evaluated new employees.

• Skilled in resolving escalated problems with superior customer service.
• Put together realistic budgets based upon costs and fees for successfully operating a business.
• Established marketing strategies, such as social media campaigns, to promote the business.

• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

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• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff, and accepted critiques and suggestions for areas of improvement.
• Organized and filed documents according to established procedures.