Zakaria Blackman
Memphis,TN
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
08.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Radial
01.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picker Packer
Nike Warehouse
03.2021 - 04.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Customer Service Representative
Pizza Hut Call Center
01.2017 - 10.2019
- Working at Pizza Hut Call Center I learned that great customer service means always meeting the customers expectations and to make sure that you interact with our customers
DSP (Direct Support Professional)
CAPITOL CITY RESIDENTIAL HEALTH CARE
11.2018 - 02.2019
- I provide excellent care to the elderly by ensuring appropriate diet, cleaning, attentiveness, and customer service to each client
- Often regarded as the best staffer from every client that I represented
- Handle phone calls, both ingoing and outgoing
- Managed the front desk in handling of mail and parcels
Party Host
INCREDIBLE PIZZA COMPANY
05.2018 - 07.2018
- I planned, organized, and setup parties for multiple groups at the same time, without incident
- Provided excellent customer support to customers and worked as a valued member of the team along with my team members
Education
High School Diploma -
Craigmont High School
Memphis, TN05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Appointment scheduling
- Order processing
- Team development
Timeline
Customer Service Representative
Afni Inc, Verizon
08.2023 - 01.2025
Customer Service Representative
Radial
01.2022 - 07.2023
Picker Packer
Nike Warehouse
03.2021 - 04.2023
DSP (Direct Support Professional)
CAPITOL CITY RESIDENTIAL HEALTH CARE
11.2018 - 02.2019
Party Host
INCREDIBLE PIZZA COMPANY
05.2018 - 07.2018
Customer Service Representative
Pizza Hut Call Center
01.2017 - 10.2019
High School Diploma -
Craigmont High School
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