- Supporting STEM education initiatives and mentorship programs
- Coding and Programming
- I like working with my hands and fixing things
Zakaria Daffalla
Louisville,KY
Summary
Offering positive attitude, strong analytical thinking, and keen desire to learn and grow in IT environment. Brings familiarity with common software troubleshooting techniques and basic networking principles. Ready to use and develop technical support and customer service skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Spectrum
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Bachelor of Science - Pre-Engineering
University of Louisville
Louisville, KY06-2028
High School Diploma -
Charlestown High School
Charlestown, IN06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Computer proficiency
- Communication
Interests
Timeline
Customer Service Representative
Spectrum
06.2023 - Current
Bachelor of Science - Pre-Engineering
University of Louisville
High School Diploma -
Charlestown High School
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