Zakaria House
Oxford,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Concentrix
Oxford
06.2024 - Current
- Handled customer complaints in an efficient and courteous manner.
- Answered incoming calls regarding membership benefits and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
Billing Specialist
AlTa Speech & Language Services
Oxford
10.2021 - 12.2023
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Data Entry Clerk
NC DHHS Division Of Public Health
Raleigh, NC
01.2020 - 10.2021
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Created spreadsheets to track data entries.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
Production Line Operator
Revlon
Oxford, NC
07.2018 - 11.2019
- Operated production line machinery to manufacture products according to specifications.
- Monitored production line for any malfunctions or stoppages and troubleshooted issues as needed.
- Inspected product quality at various stages of production process and documented results.
- Assisted in the development of new processes or procedures to improve efficiency and productivity on the line.
Education
Certified Dental Assistant - Dental Assisting
NC Dental U
Cary, NC12-2024
High School Diploma -
J. F. Webb High School
Oxford, NC06-2018
Associate of Science -
Wake Technical Community College
Raleigh, NCSkills
- Product Sales
- Service Upselling
- Member retention
- Member correspondence
- Customer Support
- Healthcare knowledge
- Tracking complaints
- Customer Service
- Member account management
- Call center experience
- Policy understanding
- Insurance knowledge
Timeline
Member Service Representative
Concentrix
06.2024 - Current
Billing Specialist
AlTa Speech & Language Services
10.2021 - 12.2023
Data Entry Clerk
NC DHHS Division Of Public Health
01.2020 - 10.2021
Production Line Operator
Revlon
07.2018 - 11.2019
Certified Dental Assistant - Dental Assisting
NC Dental U
High School Diploma -
J. F. Webb High School
Associate of Science -
Wake Technical Community College