Zakaria Jama
Boston,MA
Overview
5
5
years of professional experience
Work History
Corporate Security and Guest Services Specialist
Northeast security
03.2023 - Current
- Successfully completed a certificate training program in customer service and front desk management
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Customer Transaction Facilitator
Macy's
04.2022 - 01.2023
- Maintained a consistent record of punctuality, ensuring that I was always present and ready to fulfill my duties on time
- With near-perfect attendance
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Electronics Consultant
Best Buy
03.2021 - 01.2022
- I consistently ranked as a top sales performer
- I garnered numerous credit card sign-ups from satisfied customers, earning me the title of Employee of the Month
Point-of-Sale Specialist
Target
03.2020 - 02.2021
- Trained and supervised two high performing team members
- Maintained positive customer relationships
- Managed end-of-day closing procedures, ensuring accurate accounting and reporting of all transactions.
- Conducted regular audits of cash registers, reconciling discrepancies in a timely manner.
Education
High school or equivalent - Media arts
Madison park technical vocational high school
06.2020
Associate of Science - Building Automation Systems
Benjamin Franklin Institute of Technology
Boston, MA05-2025
Skills
- Problem solving
- Detail oriented
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- customer service
Accomplishments
OSHA certified
HVAC certification
EPA certified
Languages
somali
Limited Working
Timeline
Corporate Security and Guest Services Specialist
Northeast security
03.2023 - Current
Customer Transaction Facilitator
Macy's
04.2022 - 01.2023
Electronics Consultant
Best Buy
03.2021 - 01.2022
Point-of-Sale Specialist
Target
03.2020 - 02.2021
High school or equivalent - Media arts
Madison park technical vocational high school
Associate of Science - Building Automation Systems
Benjamin Franklin Institute of Technology