Zakaria Jama
Boston,MA
Overview
5
5
years of professional experience
Work History
Corporate Security and Guest Services Specialist
Northeast security
03.2023 - Current
- Successfully completed a certificate training program in customer service and front desk management
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Customer Transaction Facilitator
Macy's
04.2022 - 01.2023
- Maintained a consistent record of punctuality, ensuring that I was always present and ready to fulfill my duties on time
- With near-perfect attendance
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Electronics Consultant
Best Buy
03.2021 - 01.2022
- I consistently ranked as a top sales performer
- I garnered numerous credit card sign-ups from satisfied customers, earning me the title of Employee of the Month
Point-of-Sale Specialist
Target
03.2020 - 02.2021
- Trained and supervised two high performing team members
- Maintained positive customer relationships
- Managed end-of-day closing procedures, ensuring accurate accounting and reporting of all transactions.
- Conducted regular audits of cash registers, reconciling discrepancies in a timely manner.
Education
High school or equivalent - Media arts
Madison park technical vocational high school
06.2020
Associate of Science - Building Automation Systems
Benjamin Franklin Institute of Technology
Boston, MA05-2025
Skills
- Problem solving
- Detail oriented
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- customer service
Accomplishments
OSHA certified
HVAC certification
EPA certified
Languages
somali
Limited Working
Timeline
Corporate Security and Guest Services Specialist
Northeast security
03.2023 - Current
Customer Transaction Facilitator
Macy's
04.2022 - 01.2023
Electronics Consultant
Best Buy
03.2021 - 01.2022
Point-of-Sale Specialist
Target
03.2020 - 02.2021
High school or equivalent - Media arts
Madison park technical vocational high school
Associate of Science - Building Automation Systems
Benjamin Franklin Institute of Technology
Similar Profiles
Alexander YohannesAlexander Yohannes
Security Receptionist at Northeast SecuritySecurity Receptionist at Northeast Security
Andre ColemanAndre Coleman
Account Manager at Northeast SecurityAccount Manager at Northeast Security
Glenda Perez-FuentesGlenda Perez-Fuentes
Lobby Security Officer at NORTHEAST SECURITYLobby Security Officer at NORTHEAST SECURITY
Marco SukkarMarco Sukkar
Security Guard at Northeast SecuritySecurity Guard at Northeast Security
Amber LundAmber Lund
Lead Food Supervisor at Hide-a-While RestaurantLead Food Supervisor at Hide-a-While Restaurant