Zakaria Zhad
Miami,FL
Summary
Results-driven business and data-focused professional holding two Master’s degrees and over 270 professional certifications from globally recognized institutions, including Microsoft, LinkedIn Learning, PMI, AWS, Cisco, CompTIA, SHRM, HRCI, NASBA, and ISC2.
Demonstrates strong expertise in data analytics, business intelligence, and financial analysis, with hands-on knowledge of tools such as Power BI, Excel, SAP, and CRM systems. Skilled in translating complex data into actionable insights to support strategic decision-making and business performance optimization.
Brings multidisciplinary training across artificial intelligence, digital transformation, marketing, and project management, combined with solid foundations in risk management, accounting, and business operations. Highly adaptable, analytical, and detail-oriented, with the ability to work across cross-functional environments and drive data-informed solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
One Security
Miami, FL
10.2024 - Current
- Coordinated administrative functions to enhance operational efficiency across departments.
- Developed and implemented streamlined processes for document management and record-keeping.
- Managed scheduling and logistics for meetings, ensuring alignment with organizational priorities.
- Facilitated communication between teams to support project collaboration and information sharing.
Customer service quality analysis
MCC - Marketing Call Center
Rabat
03.2024 - 10.2024
- I was responsible for managing and supervising interactions between clients and employees. This involved actively listening to phone calls to ensure service quality and adherence to company standards.
Data analyst
CMAIS
04.2023 - 10.2023
- Data analyst for the benefit of the Mediterranean Company for Analysis and Strategic Intelligence consultancy firm in economic intelligence and risk management.
Internship - Backoffice
Al Akhdar Bank
Rabat
04.2021 - 05.2021
- The tasks carried out: Control, monitoring, and the recording of transactions carried out on financial markets.
Internship
EMIND Consultancy
Agdal, Rabat
07.2018 - 12.2018
- Internship revolving around learning the best practices in finances and consulting services.
Internship
Eolane Global Electronic Solution
TEMARA
11.2017 - 06.2018
- Internship revolving around logistics falling under the supply chain management field.
Internship
Fiduciare Dadoune
Ocean, Rabat
01.2017 - 06.2017
- Internship at an accounting office, my main roles at the time revolved around learning the best practices in the field of accounting and business management.
Education
Baccalaureate - Economics option
Claude Bernard
01-2016
Specialized Technician Diploma - International Trade, International Business
College LaSalle
Sale, Rabat01-2021
Bachelor's degree - Business Management
International University of Rabat
Rabat01-2023
Master's degree - Strategic Business Management
International University of Rabat
Rabat01-2024
MBA - Buissiness Administration
Atlantis University
Miami, FL07-2026
Skills
- Microsoft Office
- SAP
- Accounting
- Windows
- Sphinx
- Business management
- Data Analysis
- CRM
- Risk management
Certification
PMI, AWS, Cisco, CompTIA, HRCI, SHRM, NASBA, and ISC2.
Core Areas:
• Data Analytics & Business Intelligence (Power BI, Excel, Data Visualization, Forecasting, DAX, Power Query) – Microsoft, LinkedIn Learning
• Financial Analysis & Corporate Finance (Financial Modeling, Budgeting, Financial Statements, Managerial Accounting) – LinkedIn Learning, NASBA
• Artificial Intelligence & Digital Transformation (Generative AI, AI for Business, Microsoft Copilot, Responsible AI) – Microsoft, LinkedIn Learning
• Digital Marketing & Growth Strategy (SEO, Google Analytics, Social Media, Content Marketing, Email Marketing) – Meta, LinkedIn Learning
• IT, Networking & Cloud Fundamentals (AWS Cloud, Cisco Networking, CompTIA IT Fundamentals) – AWS, Cisco, CompTIA
• Cybersecurity Fundamentals (Security Awareness, Threat Analysis, Risk Concepts) – ISC2, LinkedIn Learning
• Leadership, Management & Organizational Development (Team Leadership, Coaching, Communication, Organizational Culture) – LinkedIn Learning, HRCI, SHRM
• Project Management Fundamentals (Planning, Risk Management, Budgeting, Stakeholder Management, Agile Basics) – PMI, LinkedIn Learning
• Business Analysis & Strategy (KPI Analysis, Market Research, Performance Measurement, Strategic Planning) – LinkedIn Learning
Language
Arabic
Native or Bilingual
English: Advanced (TOEFL / IELTS)
Native or Bilingual
French: Advanced (TFI)
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Timeline
Administrative Coordinator
One Security
10.2024 - Current
Customer service quality analysis
MCC - Marketing Call Center
03.2024 - 10.2024
Data analyst
CMAIS
04.2023 - 10.2023
Internship - Backoffice
Al Akhdar Bank
04.2021 - 05.2021
Internship
EMIND Consultancy
07.2018 - 12.2018
Internship
Eolane Global Electronic Solution
11.2017 - 06.2018
Internship
Fiduciare Dadoune
01.2017 - 06.2017
Specialized Technician Diploma - International Trade, International Business
College LaSalle
Bachelor's degree - Business Management
International University of Rabat
Master's degree - Strategic Business Management
International University of Rabat
Baccalaureate - Economics option
Claude Bernard
MBA - Buissiness Administration
Atlantis University