Zakariya Ahmed
Seattle,WA
Summary
Energetic and dependable professional with strong skills in customer service, organization, and communication. Proactively anticipates customer needs and consistently delivers exceptional service. Promptly and accurately addresses customer inquiries. Maintains a consistently positive attitude, fostering a welcoming atmosphere for customers and colleagues. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
3
3
years of professional experience
Work History
Attendant
Diamond Parking
04.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Properly deposit in the designated bank all monies or cash equivalents and accompanying documentation at the end of each shift, or when five deposit bags or $400 has been collected.
- Change rates at stations, as directed
- Issue parking violation and “parking owed” notices to vehicles without payment or valid permit, accurately recording vehicle information as required
- May perform data entry, using electronic devices
- Accurately complete and submit all required paperwork for each shift
- Clear trash and debris from each station throughout the shift, reporting any maintenance or additional clean up required, such as potholes, missing or broken signage, or other hazards
- Inspect and verify location signage and rates
- Protect company property and/or equipment from damage or loss
- Report any vehicles meeting impound criteria to supervisor
- Patrols area to prevent thefts from parked automobiles
- Complete an incident report for claims of damage or to document any unusual incidents during shift.
- Accurate completion of shift reports, security logs, and any other such required documentation for each shift.
Security Officer
Allied Universal Security Services
09.2022 - 03.2024
- Patrol premises regularly to maintain order and establish presence
- Monitor and authorize entrance of vehicles or people in the property
- Remove wrongdoers or trespassers from the area
- Secure all exits, doors and windows after end of operations
- Check surveillance cameras periodically to identify disruptions or unlawful acts
- Investigate people for suspicious activity or possessions
- Respond to alarms by investigating and assessing the situation
- Provide assistance to people in need
- Submit reports of daily surveillance activity and important occurrences
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales Associate
Sherwin-Williams Paints Co.
10.2021 - 08.2022
- Learned all operations, clients, and internal strategy that is significant to the team's success
- Safely and carefully learned how to lift and deal with very heavy paint products and packages (up to 50-70 pounds)
- Practiced Self-conscious behaviors of different types of operational processes and procedures
- Sold various products by explaining unique features and educating customers on proper application
- Learned how to stay calm in a high volume of customer needs and orders
- Keeping orders, invoices, and store conditions easier for both coworkers and customers alike
- All paint colors were produced through computers
- Taught an extensive level of computer skills to be able to produce the correct color and provide it in a time sensitive manner
- Worked with chemical solvents, sealants, coatings, primers, adhesives, paints and special finishes
Education
Associate of Applied Science - Aviation Maintenance Technology
South Seattle College
Seattle, WA08.2024
High School Diploma -
Chief Sealth International High School
Seattle, WA06.2021
Skills
- Able to speak two languages (Somali, English)
- Adaptability
- Patience and understanding
- Strong communication ability
- Works well under pressure
- Strong Work Ethic
- Report Writing
- Incident Reporting
- Security Guard License
- Customer Service
- Time Management
- Problem-solving skills
Accomplishments
I recently earned an Associate of Applied Science in Aeronautical Technology from South Seattle College and am now pursuing a career as an Aviation Maintenance Technician. I am currently working towards completing my certifications in Airframe and Powerplant.
Timeline
Attendant
Diamond Parking
04.2024 - Current
Security Officer
Allied Universal Security Services
09.2022 - 03.2024
Sales Associate
Sherwin-Williams Paints Co.
10.2021 - 08.2022
Associate of Applied Science - Aviation Maintenance Technology
South Seattle College
High School Diploma -
Chief Sealth International High School
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