Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakariya Jones

Warner Robins,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

TurboTax
01.2016 - Current
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

ORDER PICKER

Frito-Lay
03.2014 - Current
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
  • Checked inventory and selected products from specific locations based upon availability
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
  • Detail-oriented Order Picker with experience working in various large warehouse environments
  • Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Excellent communication skills, both verbal and written
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments

Education

Bachelor of Science - Criminal Justice

Phoenix University
Phoenix, Arizona
12.2024

High School Diploma -

Warner Robins High School
Warner Robins, GA
01.1995

Skills

  • Active Listening
  • Lotus Notes
  • Credit Card Payment Processing
  • Customer Relations
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Order Fulfillment
  • Team Development
  • Data Entry
  • Business Development Understanding

Timeline

CUSTOMER SERVICE REPRESENTATIVE

TurboTax
01.2016 - Current

ORDER PICKER

Frito-Lay
03.2014 - Current

Bachelor of Science - Criminal Justice

Phoenix University

High School Diploma -

Warner Robins High School

Similar Profiles

CREATE PROFILE
Zakariya Jones