Zakary Jenkins

At Jersey Mikes, I was entitled to helping out customers, keeping the store clean, and providing a service that can make a customers day.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Described product and service details to customers to provide information on benefits and advantages.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Enhanced customer satisfaction by providing timely and accurate information on products and services.
• Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
• Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
• Collaborated with team members to achieve monthly sales targets through upselling strategies.
• Increased customer loyalty through personalized interactions, building rapport with clients.
• Persuaded customers to sign up for customer loyalty program to generate additional company revenue.