Summary
Overview
Work History
Education
Skills
Timeline
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Monica Sigler

Harrington Park,NJ

Summary

Dedicated and compassionate Social Science student with an ambition for helping those in vulnerable populations. Possesses strong organizational, communication, and research skills, as well as an aptitude for problem-solving. Experienced in client advocacy and case management as well as contributing resources and services for those in need. Currently seeking an internship or part-time job in the field of Social Work preferably a non-profit organization.

Overview

9
9
years of professional experience

Work History

Team Member/Customer Service

Dairy Queen
08.2018 - Current
  • Improve sales with consistent customer service and recommendations of ice cream products to over 200+ customers monthly
  • Create over 40 ice cream products per weekend to match customer demands
  • Assist over 14 team members to assure smooth operation of store
  • Trusted Key holder
  • Accepts and puts away all delivery orders
  • Inventory management by conducting regular stock checks
  • Efficiently manages in-person, phone, and delivery orders simultaneously, ensuring accurate and timely service in a fast-paced environment

Intern

Social Service Association
02.2021 - 12.2021
  • Aided over 20 clients in applying for State and Government benefits by filling out paperwork, gathering documents, and making phone calls on behalf of client
  • Utilized Salesforce as a way to connect with clients and keep track of information
  • Utilized language phone lines to help non-native speaking clients communicate and receive assistance and benefits
  • Assisted over 4 families in completing applications for summer camps
  • Guided over 20 clients through programs specializing in reduced rent, reduced light bills, and grocery vouchers
  • Created over 5 promotional materials such as brochures, flyers, surveys, and newsletters
  • Drafted over 15 letters, emails, and memos, for external communications following organization guidelines
  • Delivered bags of essential donations to families' cars ensuring safe, contactless distribution during the COVID-19 pandemic
  • Organized and maintained the agency's food pantry, ensuring efficient distribution for families in need

Cashier/Customer Service

Kings Supermarket
05.2016 - 08.2018
  • Processed over 700+ payments, helping customers find items and answering questions
  • Commended by Security for stopping a $100+ gift card scam and saving the store money
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier/Customer Service

Foodtown Supermarket
01.2016 - 05.2016
  • Processed payments accurately and maintained a balanced cash register during all shifts.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor of Arts in Social Science -

Ramapo College of New Jersey
Mahwah, NJ
08.2024

Associate in Social Science -

Bergen Community College,
Paramus, NJ
05.2021

Skills

  • Client Advocacy
  • Time Management
  • Creative Problem Solving
  • Detail Oriented
  • Team Collaboration
  • Inventory Management
  • Organization
  • Multitasking
  • Cultural Sensitivity
  • Communication
  • Customer Service

Timeline

Intern

Social Service Association
02.2021 - 12.2021

Team Member/Customer Service

Dairy Queen
08.2018 - Current

Cashier/Customer Service

Kings Supermarket
05.2016 - 08.2018

Cashier/Customer Service

Foodtown Supermarket
01.2016 - 05.2016

Bachelor of Arts in Social Science -

Ramapo College of New Jersey

Associate in Social Science -

Bergen Community College,

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Monica Sigler