Zaka Ul Hasan Mohammad
Plano,TX
Summary
Driven professional with a proven track record at Amazon, excelling in customer service and quality operations. Leveraged analytical thinking and BI tools expertise to enhance service quality, achieving significant improvements in customer satisfaction. Skilled in Python programming and clear communication, adept at solving complex problems and transforming data into actionable insights.
Overview
1
1
year of professional experience
Work History
CXQO [ Customer Experience Quality Operations ]
Amazon
Hyderabad, Telangana
06.2022 - 10.2022
- Conducted data collection and analysis for Amazon devices, applications, and services.
- Reviewed customer interactions and feedback to ensure quality standards.
- Assisted in maintaining data integrity without direct customer interaction.
Customer Service Executive
Amazon
Hyderabad, Telangana
09.2021 - 12.2021
- Provided prompt and courteous service to customers via phone, email, and chat.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Ensured that all customer queries were handled quickly and professionally.
Education
Master of Science - Business Analytics
Trine University
Angola, IN05-2025
BBA - Business Administration
Osmania University
Hyderabad, Telangana07-2021
Skills
- Microsoft Excel
- BI tools expertise
- Analytical thinking
- Data visualization
- Clear communication
- Problem-solving
- SQL
- Python programming
Timeline
CXQO [ Customer Experience Quality Operations ]
Amazon
06.2022 - 10.2022
Customer Service Executive
Amazon
09.2021 - 12.2021
Master of Science - Business Analytics
Trine University
BBA - Business Administration
Osmania University