Zakayah Booker
Dallas
Summary
Growth in my role of supporting contacts and ending suicide amongst LGBTQ+ youth are prominent in my career creating a safe space not only for our contacts but for fellow counselors supporting them. I enjoy the opportunity to assist and encourage others on and off my team; in the hopes of creating an environment in which others will feel supported. With this philosophy, I strive to become a leader in the roles of a Supervisor, Team Lead, and 988 Recruiter.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis counselor
The Trevor Project
10.2022 - Current
- Counsel LGBTQ young people nationwide via text message and chat about suicide prevention and crisis intervention.
- Managed high-stress situations with a calm demeanor, providing the necessary support and empathy for contacts.
- Implemented counseling techniques to assist contacts in identifying triggers for their crises and developing healthy coping strategies moving forward.
Front Desk Receptionist and training manager
LaQuinta Inn & Suites
10.2019 - 02.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Provided exceptional service and assistance to guests upon check-in
- Hired and trained new employees, demonstrating best methods for serving clients and guests
Teachers Aide
Ashworth Elementary
03.2018 - 07.2021
- Assisted in organizing library resources including books, audio-visual materials
- Assisted teachers in creating and implementing lesson plans for students
- Implemented guidance counseling programs aimed at helping students manage emotions effectively
Education
High School Diploma -
Juan Seguin
Arlington, TX06.2019
Skills
- Policy and procedure adherence
- Technology Sufficient
- Strategic planning and analysis
- Effective Communication
- Complex Resolution
- Empathy
- Multitasking Abilities
- Organization
- Relationship management
- Articulate complex concepts
Certification
American Association of Suicidology Certified Crisis Specialist
Timeline
Crisis counselor
The Trevor Project
10.2022 - Current
Front Desk Receptionist and training manager
LaQuinta Inn & Suites
10.2019 - 02.2021
Teachers Aide
Ashworth Elementary
03.2018 - 07.2021
High School Diploma -
Juan Seguin
American Association of Suicidology Certified Crisis Specialist
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