Devanny Torres
Long Beach,CA
Summary
Devanny is a Sociology and Computer Science student with 5 years customer service experience and 9 years experience in the Non-profit and social justice field. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives. Proactive manager, team builder, and planner with ability to train and motivate peers. Contributed to growth of several non-profit organizations such as California Conference for Equality and Justice, The TransLatin@ Coalition, and The Trevor Project through a combination of creativity, initiative, and strong leadership.
Overview
7
7
years of professional experience
Work History
Training Coordinator
The Trevor Project
07.2021 - Current
- Trained hundreds of volunteers in crisis counseling and de-escalation per The Trevor Project's protocols.
- Created and maintained detailed training records and reports for hundreds of trainees for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Trained and mentored new personnel hired to fulfill training roles.
Social Network Outreach Coordinator
TransLatin@ Coalition
07.2020 - 07.2021
- Represented organization at industry conferences, including manning booths and giving polished presentations.
- Networked across Los Angeles County to build new connections and make initial contacts with prospects
- Publicized PrEP program via multifaceted outreach strategies targeted on improving information and participation and reaching over 400 people in one day
- Built and maintained contact and referrals database for leads across Los Angeles territory.
- Collaborated with senior leadership to execute trainings and outreach strategies.
- Offered personalized support to individuals needing other services besides PrEP, helping connect each with available resources and relevant team members.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Coordinated with project management staff on database development timelines and project scope.
- Developed, updated and organized CiviCRM databases to handle client management data.
Sandwich Artist
Subway
11.2016 - 07.2020
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Processed payments and counted change to complete transactions.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Skills
- Google Suite proficiency
- MS Office proficiency
- Team management
- Problem resolution
- Tech Savvy
- Project organization
- CRM
- Coding participant data
- Writing case histories
- Material Preparation
Training
- Cisco Certification: IT Essentials: PC Hardware & Software
- Google IT Support Course Completion
- PrEP, HIV, and Sexual Safety
- Multiple leadership trainings with non-profit organizations, LinkdIn Learning, and ATP
- Restorative Dialogue and Practices
- Trauma Informed Care and Sensitivity
- Harm and Conflict Circles
- Community Building
Volunteer Work
- California Conference for Equality and Justice: Teaching the youth about social justice and advocacy.
- Masks and Meals: Feeding the homeless and giving them PPE.
- Casa 0101 Theatre Supporting with theatrical productions.
- Personal Touch Events: Event production and coordination.
Accomplishments
- Received certificates from Councilmember Jose Huizar and Mayor Eric Garcetti for work in the LGBTQIA+ community.
- President of Theatre Club, Stage Crew Club, and Queer Club.
- Awarded multiple certificates for social justice and community organizing work.
Timeline
Training Coordinator
The Trevor Project
07.2021 - Current
Social Network Outreach Coordinator
TransLatin@ Coalition
07.2020 - 07.2021
Sandwich Artist
Subway
11.2016 - 07.2020
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