Zakeara Nashae Williamson
Raleigh,NC
Summary
Compassionate Caregiver with expertise in comforting and supporting senior citizens in residential settings. Empathetic to the needs of residents, responding respectfully. Skilled in memory care and in methods of communication for people suffering from dementia or requiring cognitive support.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Quality Life Home Health Care Agency
, NC
01.2017 - Current
- Took vital sign readings and recorded measurements by documenting temperature, pulse and blood pressure.
- Communicated with physicians, nurses and caregivers to support continuum of care.
- Responded promptly to patient calls for assistance, ensuring timely support and alerting medical staff to emergencies.
- Drafted incident reports detailing resident behavior, challenges or accidents.
- Ensured patients received adequate nutrition by assisting them with meals. and helped individuals with self-feeding limitations.
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.
- Helped patients dress, undress and complete personal grooming routines to maximize safety and prevent falling.
- Utilized infection control measures effectively to protect patients and staff.
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
- Used EMR system to input and update patient health records.
- Provided personal care support for agency clients in home settings.
- Prepared meals and monitored special diet instructions.
- Reminded clients about medications and daily care routines.
- Supported mobility, transfers, and safe walking throughout the home.
- Recorded observations and reported changes to agency nurses.
- Maintained clean living spaces through light housekeeping and laundry.
- Offered companionship and emotional support during daily visits.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided assistance to clients with medication self-administration.s stay happy and healthy by providing mental and emotional support.
- Facilitated client mobility by providing support for standing or walking. in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Facilitated patient engagement in recreational activities, enhancing emotional well-being and providing companionship.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Monitored and documented clients' progress based on daily observations. clients' progress based on observations and conversations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Participated in developing individualized care plans based on medical orders and assessments.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Provided education to patients and families on health care needs and options, empowering informed decision-making.
Care Manager
Sunrise Senior Living
Raleigh, NC
02.2022 - 12.2024
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.
- Charted daily resident intake and outputs and reported notable changes to care team.
- Trained new nursing assistants on facility protocols and patient-care techniques.
- Operated medical equipment like wheelchairs, bedpans, and oxygen tanks proficiently.
- Coordinated Sunrise Senior Living resident care plans with nursing and families.
- Assessed resident needs and updated service plans for changing conditions.
- Communicated care changes to interdisciplinary teams and community leadership.
- Monitored medication support and coordinated follow-up with healthcare providers.
- Led care conferences with residents, families, and Sunrise Senior Living staff.
- Documented resident observations and care updates in daily records.
- Supported personal care routines, mobility needs, and comfort for residents.
- Guided staff on resident preferences, routines, and compassionate service delivery.
- Ensured that all documentation was completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Provided support to clients in various activities of daily living. in developing and achieving short-term and long-term goals.
- Provided crisis intervention services to clients.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Participated in team meetings with other staff members to discuss case management issues.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Delivered compassionate emotional support to assist patients in coping with their illnesses. to help patients cope with stressors associated with their illness or disability.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Served as a liaison between clients' families and community agencies providing services to them.
- Educated family members about patient's condition, treatments and available resources.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Promoted integrations of long-term services and support to enhance continuity of care.
- Used motivational interviewing to educate, support and motivate change.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Participated in continuing education courses related to mental health topics.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
- Utilized evidence-based practices to guide decision-making and care planning processes.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Implemented strategies to improve client engagement and adherence to care plans.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
- Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
Team Leader
Starbucks
Durham, NC
08.2019 - 09.2023
- Promoted store offerings, addressed customer inquiries, and processed transactions to enhance sales.
- Provided excellent customer service by greeting customers warmly and taking orders efficiently.
- Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty.
- Collaborated with team members during busy hours to maintain fast service speed.
- Handled refunds and remade incorrect drinks to improve customer experience.
- Acquired knowledge of brewing methods to enhance the quality of beverages offered., beverage blends, and food preparation techniques to improve customer service and product quality.
- Ground coffee beans to ensure optimal flavor and quality in drinks., brewed coffee, and tea and prepared baked goods.
- Completed accurate reports and documentation on time to support operational efficiency.
Cashier
Bruegger's Bagels
Durham, NC
10.2019 - 09.2020
- Maintained high pace to reduce customer wait times at checkout.
- Balanced cash drawers at shift start and end to ensure accurate cash handling.
- Delivered exceptional customer service, consistently exceeding store expectations.
- Assisted Sunrise Senior Living residents with bathing, dressing, and daily personal care.
- Monitored resident vital signs and reported condition changes to nursing staff.
- Documented care tasks and observations in Sunrise Senior Living records.
- Supported safe transfers using gait belts, walkers, and wheelchairs.
- Maintained clean resident rooms and followed infection control procedures.
- Responded promptly to resident calls and comfort requests.
- Assisted residents during meals and encouraged proper nutrition.
- Communicated resident needs and concerns with Sunrise Senior Living care team.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Addressed signal lights to ensure timely patient service and support., bells and requests-for-service to assist patient services fulfillment.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Implemented fall prevention techniques as specified in plan of care.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Executed daily room cleaning to ensure cleanliness and comfort for patients. and organizing to provide patients with a clean environment.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Informed supervisor about environmental risks or malfunctions to ensure safety. or equipment malfunctions to supervisor.
Nursing Assistant
Bayada Home Health
Durham, NC
01.2019 - 09.2020
- Utilized EMR system to maintain accurate and updated patient health records, ensuring continuity of care.
- Worked under RN supervision to support resident care plans.
- Ensured patients had necessary toiletries for comfort and hygiene.
- Provided caring companionship to support patients' social and emotional needs.
- Used EMR system to input and update patient health records.
- Performed range of motion exercises with patients to enhance mobility and promote overall wellness.
Shift Supervisor
Kentucky Fried Chicken/Taco Bell
Durham, NC
05.2018 - 03.2020
- Led customer service teams through daily support operations and issue resolution.
- Trained representatives on service standards, call handling, and customer communication.
- Monitored staff performance to ensure adherence to customer service standards.
- Managed escalated customer cases with calm, professional problem-solving.
- Improved customer experience by refining service procedures and response practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered a prompt resolution to customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
Some College (No Degree) -
Cedar Ridge High School
Hillsborough, NCSkills
- Dementia and Alzheimer's care
- Geriatric care
- Adl support
- Medication reminders
- Personal care services
- Personal hygiene assistance
- Catheter care
- Safe transfers
- Collaborative teamwork
- Emotional support
- First aid and safety
- Resident care partner
- Patient documentation
- Patient charting
- Care plan coordination
- Responding to emergencies
- Infection control
- Vital signs
- Cpr/aed
- Basic life support
- First aid certified
- Health care terminology
Timeline
Care Manager
Sunrise Senior Living
02.2022 - 12.2024
Cashier
Bruegger's Bagels
10.2019 - 09.2020
Team Leader
Starbucks
08.2019 - 09.2023
Nursing Assistant
Bayada Home Health
01.2019 - 09.2020
Shift Supervisor
Kentucky Fried Chicken/Taco Bell
05.2018 - 03.2020
Home Health Aide
Quality Life Home Health Care Agency
01.2017 - Current
Some College (No Degree) -
Cedar Ridge High School