ZAKERA ROBINSON, SN
Cenetene
Jacksonville,FL
Summary
Dedicated Nursing Student with clinical experience in patient care and medication administration. Proficient in conducting assessments and addressing diverse patient needs while ensuring safety and professionalism. Prepared to leverage clinical knowledge to support healthcare teams and enhance patient outcomes.
1
Certification
9
years of professional experience
Work History
Member Service Representative
2 Years 9 Months- Resolved member inquiries regarding Medicaid benefits, eligibility, claims, and prior authorization requirements.
- Documented calls and case notes accurately in CRM and claims systems to support compliant follow-up.
- Coordinated issue resolution with providers, care teams, and internal departments to remove service barriers.
- Interpreted plan coverage details and communicated benefit information in clear, member-friendly language.
- Guided members through enrollment, coverage changes, and access to behavioral and medical services.
- Escalated complex grievances and appeals while maintaining service standards and regulatory compliance.
- Reviewed account and claim records to identify discrepancies and correct processing errors.
Patient Care Technician (PCT)
2 Years 4 Months- Conducted thorough patient assessments and documented findings in EMR to ensure accurate patient records.
- Assisted nursing staff with clinical tasks such as specimen collection, EKGs, and medication administration to enhance patient care.
- Supported patients in physical rehabilitation activities, promoting mobility and facilitating recovery.
- Participated in interdisciplinary team meetings to discuss patient progress and adjust care plans.
Certified Nursing Assistant (CNA)
3 Years 4 Months- Monitored and documented vital signs, promptly reporting changes to nursing staff to enhance patient care.
- Provided compassionate patient care, assisting with activities of daily living including bathing, dressing, and feeding.
- Facilitated effective communication between patients and healthcare team, ensuring seamless continuity of care.
- Maintained clean, safe environment for residents, strictly following infection control protocols to safeguard health.
Education
Practical Nursing Program
In Progress
Certified Nursing Assistant
High School Diploma
Skills
Electronic Medical Records (EMR) & Computerized Patient Records (CPR)
•Comprehensive Physical Assessment
• Vital Signs Monitoring
• Specimen Collection & Handling
• Medication Administration (per scope)
• Acct-Check / Blood Glucose Monitoring
• Nasogastric (NG) & G-Tube Feeding
Chest Tube Maintenance
• Electrocardiogram (EKG) Monitoring
• Wound Care
Dressing Changes & Wound VAC Management
• Suture Removal
• Colostomy Care
• Foley Catheter Insertion & Care
• Tracheostomy Suctioning
• IV Therapy Assistance
• Vaginal Packing / Unpacking
Chest Physical Therapy (CPT) Assistance
• Patient & Family Education
• Infection Prevention & Control
• Sterile Field Preparation
• Order Transcription
• Clinical Documentation
• PureWick External Catheter Care
• HIPAA & Patient Confidentiality Compliance
Certification
- BLS/CPR
Timeline
Member Service Representative
Cenetene
11.2023 - 08.2026
Patient Care Technician (PCT)
Navicent Rehabilitation Hospital
07.2021 - 11.2023
Certified Nursing Assistant (CNA)
Lillian Carter Health & Rehabilitation
02.2018 - 06.2021
Americus Sumter County High School
High School Diploma
South Georgia Technical College
Certified Nursing Assistant
Concorde Career Institute
Practical Nursing Program