Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Generic

Zakeya Jones

Atlanta,GA

Summary

A professional and respectful individual with a strong ability to collaborate with diverse teams to achieve shared goals and objectives. Thrives on learning and efficiently applying newly acquired skills and knowledge. Recognized for consistency, dedication, and open-mindedness. Excels as a team player who is both task and detail-oriented.

Overview

16
16
years of professional experience

Work History

Customer Service Sales Representative

Progressive
11.2019 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Direct Care Worker

Hillsborough county development center
01.2016 - 11.2019
  • Responsible for Direct care and supervising of mentally disabled individuals in a live-in facility.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Customer Service Representative

General Dynamics Information Technology
09.2014 - 01.2016
  • Providing beneficiaries with information regarding their health insurance, while resolving complex issues and complaints
  • Direct Enrollment/Disenrollment into Medicare prescription drug and health plans.

Cashier/ Sales Associate

Ikea
01.2013 - 06.2015
  • Providing information and product benefits with customers, resolving customers issues and complaints
  • Adhering to inventory control procedures, while ensuring that merchandise is presented according to standard.

Customer Service Representative

Vangent
03.2010 - 01.2011
  • Cross Sales, Insurance Comparison between different CMS (Center Of Medicaid/Medicare Services)
  • Products
  • Enrollment/Disenrollment during open enrollment period for Medicare beneficiaries.

Customer Service

Jackie's Catering
08.2008 - 02.2010
  • Assisting with catering large and small parties and events while maintaining scheduling and records of bookkeeping.

Education

High School Diploma -

Hillsborough High School
Tampa, FL
01.2012

Skills

  • MS Office
  • Windows/Mac
  • Excel
  • Sales
  • Customer Service
  • Invoicing/Billing
  • Telephone Voice
  • Time Management
  • File Management
  • Cash Handling
  • Personal Assisting
  • Goal-Oriented
  • Call center experience
  • Incoming Call Management
  • Customer Complaint Resolution
  • Customer Needs Assessment
  • Business growth and retention
  • Live chat support
  • Shipping coordination
  • Account Management
  • Upselling
  • Type sales techniques
  • Appointment Scheduling

Personal Information

Title: Customer Service Representative

Awards

Customer Service Representive, 07/2020, Awarded customer service ambassador for exceptional service.

Top performing employee 1/2023

Timeline

Customer Service Sales Representative

Progressive
11.2019 - Current

Direct Care Worker

Hillsborough county development center
01.2016 - 11.2019

Customer Service Representative

General Dynamics Information Technology
09.2014 - 01.2016

Cashier/ Sales Associate

Ikea
01.2013 - 06.2015

Customer Service Representative

Vangent
03.2010 - 01.2011

Customer Service

Jackie's Catering
08.2008 - 02.2010

High School Diploma -

Hillsborough High School
Zakeya Jones