Zakeya Jones
Atlanta,GA
Summary
A professional and respectful individual with a strong ability to collaborate with diverse teams to achieve shared goals and objectives. Thrives on learning and efficiently applying newly acquired skills and knowledge. Recognized for consistency, dedication, and open-mindedness. Excels as a team player who is both task and detail-oriented.
Overview
16
16
years of professional experience
Work History
Customer Service Sales Representative
Progressive
11.2019 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Direct Care Worker
Hillsborough county development center
01.2016 - 11.2019
- Responsible for Direct care and supervising of mentally disabled individuals in a live-in facility.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Customer Service Representative
General Dynamics Information Technology
09.2014 - 01.2016
- Providing beneficiaries with information regarding their health insurance, while resolving complex issues and complaints
- Direct Enrollment/Disenrollment into Medicare prescription drug and health plans.
Cashier/ Sales Associate
Ikea
01.2013 - 06.2015
- Providing information and product benefits with customers, resolving customers issues and complaints
- Adhering to inventory control procedures, while ensuring that merchandise is presented according to standard.
Customer Service Representative
Vangent
03.2010 - 01.2011
- Cross Sales, Insurance Comparison between different CMS (Center Of Medicaid/Medicare Services)
- Products
- Enrollment/Disenrollment during open enrollment period for Medicare beneficiaries.
Customer Service
Jackie's Catering
08.2008 - 02.2010
- Assisting with catering large and small parties and events while maintaining scheduling and records of bookkeeping.
Education
High School Diploma -
Hillsborough High School
Tampa, FL01.2012
Skills
- MS Office
- Windows/Mac
- Excel
- Sales
- Customer Service
- Invoicing/Billing
- Telephone Voice
- Time Management
- File Management
- Cash Handling
- Personal Assisting
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Customer Needs Assessment
- Business growth and retention
- Live chat support
- Shipping coordination
- Account Management
- Upselling
- Type sales techniques
- Appointment Scheduling
Personal Information
Title: Customer Service Representative
Awards
Customer Service Representive, 07/2020, Awarded customer service ambassador for exceptional service.
Top performing employee 1/2023
Timeline
Customer Service Sales Representative
Progressive
11.2019 - Current
Direct Care Worker
Hillsborough county development center
01.2016 - 11.2019
Customer Service Representative
General Dynamics Information Technology
09.2014 - 01.2016
Cashier/ Sales Associate
Ikea
01.2013 - 06.2015
Customer Service Representative
Vangent
03.2010 - 01.2011
Customer Service
Jackie's Catering
08.2008 - 02.2010
High School Diploma -
Hillsborough High School