Zaki Ansari
Richmond
Summary
Accomplished IT Specialist with a proven track record at Harmony Public Schools, enhancing system efficiency and user satisfaction. Expert in system design, deployment, and technical issue analysis, coupled with exceptional troubleshooting and customer service skills. Achieved significant improvements in network operational reliability and support request resolution.
Overview
7
7
years of professional experience
Work History
IT Specialist
Harmony Public Schools
11.2019 - Current
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests.
Fragrance Sales Specialist
Lancome Cosmetics
11.2020 - 11.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Store Manager/Cashier
Saras Halal Burgers
10.2017 - 08.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
BBA - Management Information Systems
Brandman University
Irvine, CA08-2025
High School Diploma -
Harmony School Of Innovation
Sugar Land05-2018
Skills
- Application installations
- Technical issue analysis
- Debugging
- System design and deployment
- IT consulting
- Troubleshooting and Diagnostics
- Project implementation
Timeline
Fragrance Sales Specialist
Lancome Cosmetics
11.2020 - 11.2022
IT Specialist
Harmony Public Schools
11.2019 - Current
Store Manager/Cashier
Saras Halal Burgers
10.2017 - 08.2018
BBA - Management Information Systems
Brandman University
High School Diploma -
Harmony School Of Innovation
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