Zakia Brown
Bowie,MD
Summary
Criminal Justice Student | Dedicated to Truth Through Forensic Science
Motivated student working toward Criminal Justice in Forensic Science. Possess experience in service and communication. Proven success working within fast-paced, collaborative settings.
Overview
5
5
years of professional experience
Work History
Lane Server
Lucky Strike
College Park, MD
12.2025 - Current
- Assist guests with selecting items that may fit them the best based on what is being asked for.
- Prepare dining areas by setting up lanes and ensuring cleanliness before service.
- Serve food and beverages promptly, adhering to safety and hygiene standards.
- Properly communicating with colleagues and my higher ups.
- Monitor lane conditions and equipment, reporting any issues to management immediately.
- Engage with guests to promote special events and enhance the overall experience.
- Ensured smooth guest transitions between lanes by coordinating with other servers and support staff.
- Handled special requests from customers effectively, ensuring their dining experience met expectations.
- Cleaned and sanitized surfaces, tools, and equipment.
Server / Certified Trainer
Denny’s
Laurel, MD
08.2021 - 08.2025
- Provide customer service to 50+ guests per shift while maintaining accuracy and speed.
- Handle transactions, resolve guest concerns, and ensure a positive dining experience.
- Collaborate with kitchen and management staff to support daily operations.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Criminal Justice (Forensic Science Concentration)
Bowie State University
Bowie, MD01.2028
Skills
- Leadership & Training
- Public Speaking
- Conflict Resolution
- Team Collaboration
- Time Management
- Customer Service Excellence
- Patience and empathy
- Handling complaints
- Cleanliness and hygiene
- Menu memorization
- Order accuracy
- Verbal and written communication
LANGUAGES
English – Native / First Language
Spanish – Intermediate (Conversational and written)
Arabic – Beginner (Understanding of religious texts only)
Timeline
Lane Server
Lucky Strike
12.2025 - Current
Server / Certified Trainer
Denny’s
08.2021 - 08.2025
Bachelor of Science - Criminal Justice (Forensic Science Concentration)
Bowie State University
AWARDS
US Liberal Arts Award Scholarship Recipient — $15,200 per academic year (2021), Nominated for The National Society of Leadership and Success (NSLS) (2025)
COMMUNITY SERVICE
Masjid, Volunteer, Washington, DC, 2022, Present, Prepare and distribute meals to families and individuals in need., Organize food inventory and assist in maintaining efficient distribution flow., Contribute consistent service hours supporting the community., Food Distribution Program