Zakia Harrel

• Worked efficiently in high volume bar during nights and weekends, multi-tasking attending to bar guests as well as making drinks for the rest of the restaurant.
• Memorized specialty cocktails and martinis as well as commonly requested cocktails and shots, mixing multiple drinks at a time to fulfill high demand.
• Opened and closed bar, maintaining cleanliness and organization, and stocking of product to set up next shift for success.
• Cultivated rapport with bar regulars, ensuring the best possible service and made connection to keep them returning.
• Handled money carefully, ensuring cash drawers and tip out among fellow bartenders and barbacks were all accurate.
• Organized bar inventory, kept stock and communicated with manager as needed to keep up with guest demands.

• Served in bar and dining room to high volume of guests, managing up to ten tables including frequent large parties.
• Assisted with bar backing when needed. Familiar with various types of alcohol, cocktails, and ingredients.
• Trained new servers on all menus, instructed on serving procedures, and readied them for mock serve.
• Assisted in marketing events, helping to advertise and provide information to potential customers
• Worked efficiently in high pressure situations, attending to needs of every guest while assisting rest of team.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Responsible for ensuring restaurant was ready for service as the opening and/or closing server. Always set team up for success.

• Handled high volume of inbound and outbound calls, utilizing listening and communication skills, to identify customer needs.

• Communicated with team members and management to resolve customer concerns and create better customer experiences.

• Assisted and advised potential and existing customers via phone, chat, and text.

• Measured by metrics against peers for daily sales goals, and met frequently with team

leaders to discuss areas of improvement.

• Advised customers about inventory and through financing process to prepare them

before entering dealership.

• Demonstrated features, answered questions and offered solutions.

• Ensured guest satisfaction on high volume nights
• Trained servers on menu knowledge and steps of service
• Became familiar with various types of alcohol and monitored guests' instake to abide by liquor laws.
• Utilized point of sale systems and ensured accurate money handling
• Cross-trained in multiple positions
• Increased sales each shift through suggestive selling

• Trained and mentored new employees to improve team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Took inventory and placed truck orders, responsible for drawers and accurate deposits, and assisted with scheduling.
• Received and addressed customer concerns and complaints. Maintained customer satisfaction to ensure repeat guests and quality of service.