Open To Work
Zakia McFarlane
Philadelphia,PA
Summary
Compassionate professional with extensive experience in healthcare, behavioral health, senior care, security, customer service, and administrative support. Proven ability to excel in high-pressure environments while ensuring safety, confidentiality, and professionalism. Strong communication skills complemented by expertise in crisis intervention, patient monitoring, scheduling, and leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager / Barista Trainer
Starbucks
01.2025 - 12.2025
- Supervise daily store operations, ensuring compliance with company policies, safety standards, and health regulations
- Manage cash handling, deposits, inventory control, and loss prevention procedures
- Train, coach, and onboard new employees on service standards and operational procedures
- Lead shifts by assigning tasks, resolving customer concerns, and maintaining workflow efficiency
Mental Health Behavioral Technician
Baptist Medical Group
Pensacola, FL
07.2024 - 03.2025
- Monitor adolescent patients' vital signs, behaviors, and safety
- Provide emotional support and assist in behavioral crisis situations
- Apply CPI techniques to de-escalate situations safely
- Collaborate with clinical staff and document patient observations
- Provided support during crisis situations to ensure client safety.
- Ensured safety of all individuals at the facility by following established protocols and procedures.
- Maintained client records and documentation per organizational guidelines.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Attended weekly staff meetings led by supervisors, managers regarding service delivery methods, procedures.
- Conducted assessments of client needs and abilities.
Administrative Receptionist / Scheduler
01.2024 - 01.2025
- Serve as first point of contact for clients, visitors, and callers
- Manage high-volume phone calls and appointment scheduling
- Coordinate calendars while maintaining confidentiality and accurate records
- Provide administrative support including data entry and documentation
Caregiver / Medication Technician
Homestead Senior Care Inc.
01.2023 - 01.2024
- Assist clients with activities of daily living and mobility
- Administer medications according to care plans
- Provide companionship and emotional support
- Maintain clean, safe, and organized living environments
Health Screener / Security
Walmart
01.2020 - 01.2021
- Conduct employee and customer health screenings
- Support safety protocols and loss prevention efforts
- Maintain a secure and safe retail environment
Education
High School Diploma -
Pensacola High School
Pensacola, FL12-2019
Some College (No Degree) - Cosmetology
George Stone Technical College
Pensacola, FLSkills
- Compassionate patient care
- Cash management and inventory oversight
- Crisis intervention strategies
- Client relationship management
- Appointment coordination and scheduling
- Documentation oversight
- Optimized workflow processes
- Decision-making and problem resolution
- Communication effectiveness
- Leadership in team development
- Strategies for conflict resolution
- Behavioral health support and emotional care
- Security protocols and safety measures
- Administrative front desk support
- Client relations with customer service focus
- Medication documentation and administration expertise
- Proficiency in Microsoft Office applications
- Motivating staff through shift leadership
- Active listening with interpersonal skills
- Reporting with organizational proficiency
Certification
• Basic Life Support (BLS), 12/31/26
• Crisis Prevention Intervention (CPI), 12/31/26
• Barricade Certification, 05/31/25
• Crisis Prevention Intervention (CPI), 12/31/26
• Barricade Certification, 05/31/25
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$20/hr - $1000/hrTimeline
Shift Manager / Barista Trainer
Starbucks
01.2025 - 12.2025
Mental Health Behavioral Technician
Baptist Medical Group
07.2024 - 03.2025
Administrative Receptionist / Scheduler
01.2024 - 01.2025
Caregiver / Medication Technician
Homestead Senior Care Inc.
01.2023 - 01.2024
Health Screener / Security
Walmart
01.2020 - 01.2021
High School Diploma -
Pensacola High School
Some College (No Degree) - Cosmetology
George Stone Technical College