Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zakia Pierre

Whiteville,NC

Summary

Dynamic professional with a proven track record at Nike, excelling in problem-solving and customer engagement. Recognized for optimizing team performance and enhancing customer experience. Adept at training and mentoring staff, driving productivity, and implementing strategic improvements to achieve operational excellence. Committed to delivering outstanding results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Family Dollar
10.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Lead Tech Sales

Nike
01.2022 - 04.2024
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.

Team Lead

McDonald's Restaurant
07.2012 - 08.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

Associate of Science - Billing And Coding

School of Health Careers
Fort Lauderdale, FL
06-2009

Coral Gables
Miami, FL
06-2006

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement

Languages

Spanish
Limited Working
French
Limited Working

Timeline

Assistant Store Manager

Family Dollar
10.2024 - Current

Lead Tech Sales

Nike
01.2022 - 04.2024

Team Lead

McDonald's Restaurant
07.2012 - 08.2016

Associate of Science - Billing And Coding

School of Health Careers

Coral Gables

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Zakia Pierre