Zakia Wiggins
Troy,AL
Summary
Ready for work, looking forward to meeting new people. I am ready to bring my positive work ethics to a challenging yet growing work atmosphere.Dedicated Customer service representative with 5 plus years of experience utilizing team-building and interpersonal skills in a fast paced, customer-focused environment. Self-motivated, cheerful customer service . Possesses excellent verbal and written communication skills, good math skills and problem solving skills. With each new skill that I develop I plan on using all learning experience to help prepare for a brighter future.
Overview
7
7
years of professional experience
Work History
CNA
Ozark Health and Rehabilitation
04.2023 - 11.2024
- providing direct patient care by assisting with daily living activities like bathing, dressing, eating, toileting, and mobility,
- monitoring vital signs
- reporting any changes in patient condition to nurses, and ensuring patient comfort and hygiene, all under the supervision of a licensed nurse
- strong communication skills and compassion in patient interactions.
Customer Service Representative
InfoCision
03.2020 - 11.2022
- Listening to customers questions and concerns
- Referencing customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Conduent
01.2018 - 03.2020
- answering calls, provide support
- providing information about products and services and help customers navigate the company website or use the products
- updating customers accounts, customers billing ,shipping ,and warranties
- resolving issues, de-escalate situations ,respond to complaints , process returns
- meeting goals , Meet key performance indicators such as call volume, average call handling time, and customer satisfaction scores
Education
Diploma -
Carroll High School
Ozark, AL08.2019
Skills
- communication
- empathy
- problem solving
- emotional intelligence
- time management
- active listening
- patience
Timeline
CNA
Ozark Health and Rehabilitation
04.2023 - 11.2024
Customer Service Representative
InfoCision
03.2020 - 11.2022
Call Center Representative
Conduent
01.2018 - 03.2020
Diploma -
Carroll High School
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