Zakiah Green
Vero Beach,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service at Outback Steakhouse. Proven ability to enhance guest satisfaction through strong multitasking and effective complaint resolution. Skilled in cash handling and maintaining cleanliness, consistently fostering a welcoming environment that encourages repeat business. Committed to delivering exceptional hospitality and improving service efficiency.
Diligent Desired Position with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Waitress
Outback Steakhouse
Vero Beach, FL
09.2024 - Current
- Provided exceptional customer service to enhance dining experience and build customer loyalty.
- Accurately took orders and communicated with kitchen staff for timely food preparation.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Assisted in training new staff on menu items and service procedures to improve efficiency.
- Handled cash transactions and processed payments accurately, minimizing discrepancies.
- Provided exceptional customer service by efficiently taking orders and addressing guest needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new team members on menu items and service protocols.
- Processed payments accurately using POS system, ensuring smooth transaction flow.
- Demonstrated adaptability by managing high-volume shifts effectively while maintaining quality service.
- Gathered customer feedback to improve service delivery and menu offerings.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resident Care Assistant
Personal Employer
Vero Beach, FL
08.2024 - 06.2025
- Performed patient evaluations to identify care requirements and formulate treatment strategies.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline care processes.
- Educated patients and families on treatment options, fostering informed decision-making in care plans.
- Assisted in training new residents on clinical procedures and hospital policies for improved team performance.
- Participated in quality improvement initiatives, identifying areas for enhancing patient care services.
- Engaged in regular case discussions to refine diagnostic skills and share knowledge with peers.
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
- Performed rounds twice daily to discuss patient care plans, review diagnostic studies, communicate with patients and discuss medication lists.
- Maintained a clean, safe environment by adhering to infection control protocols and reporting hazards promptly.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
- Fostered a positive atmosphere within the residence by cultivating strong relationships among staff members.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Customer Service Representative
Publix
Vero Beach, FL
01.2022 - 06.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Complex Problem-solving
- Complaint resolution
- Active listening
- Time management
- Performance improvement
- Supply restocking
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Conflict resolution
- Basic math
- Reliability and punctuality
- Verbal and written communication
- Beverage service
- Plate carrying techniques
- Hospitality and accommodation
Timeline
Waitress
Outback Steakhouse
09.2024 - Current
Resident Care Assistant
Personal Employer
08.2024 - 06.2025
Customer Service Representative
Publix
01.2022 - 06.2024