Zakihya Polk
Milwaukee,WI
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
1
1
year of professional experience
Work History
Supervisor
Kroger
Glendale, WI
02.2025 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
Housekeeper/Receptionist
Crossroads Care Center
Milwaukee, WI
12.2023 - 01.2025
- Responded to requests from guests regarding housekeeping needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sanitized all areas of the hotel lobby and public restrooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
Cashier
Wendys Restaurant
Milwaukee, WI
10.2024 - 11.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
Cashier
McDonald's
Menomonee Falls, WI
06.2024 - 09.2024
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
High School Diploma -
Carmen High School of Science And Technology
06-2024
Skills
- Customer service
- Employee training
- Cash handling
- Time management
- Conflict resolution
- Sales assistance
- Team collaboration
- Decision-making
- Attention to detail
- Staff management
- Team building
- Goal oriented
- Employee motivation
- Safety protocols
- Staff discipline
- Staff education
- Team leadership
Timeline
Supervisor
Kroger
02.2025 - Current
Cashier
Wendys Restaurant
10.2024 - 11.2024
Cashier
McDonald's
06.2024 - 09.2024
Housekeeper/Receptionist
Crossroads Care Center
12.2023 - 01.2025
High School Diploma -
Carmen High School of Science And Technology