Zakira Gleason
Lees Summit,MO
Summary
Energetic Crew Member who strives to provide outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete culinary interactions. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
7
7
years of professional experience
Work History
Receptionist Assistant
Halifax Health Medical Center
02.2024 - 04.2024
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Crew Member, Crew Trainer
McDonald's
06.2017 - 01.2024
- Upholding the values and reputation of this renowned franchise, working in a fast-paced environment does have its challenges.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Cashier, Floor-Runner ( Stocker)
Big Lots
12.2020 - 02.2021
- Experience (Qualifications):
- Cash-handling skills
- Multitasking
- Product stocking/handling
- Customer service skills
- Floor management
- Upkeep of custodial guidelines
Server, Cashier, Custodian
Krab Kingz
12.2018 - 08.2019
- Experience (Qualifications):
- Cash handling
- Proper Customer service skills
- Food preparation/ assembly
- Waitress skills ( Food presentation)
- Custodial duties( table bussing, bathroom cleaning, etc.)
Education
Van Horn High School
Independence, MOB.S in Psychology - Psychology
Bethune-Cookman University
Daytona Beach, FL05.2024
Diploma -
Lee's Summit High School
Lees Summit, MO05.2019
Skills
Prompt
Attention
Creativity
Work ethic
Teamwork Skills
Customer Service Skills
Flexibility
Extracurricular Activities
Wildcats Cares Club, An amazing club that focuses on the collectivist mentality, as well as providing service to an organization that houses unfortunate animals., Animal Handling, Fundraising, Time Management, Exceptional teamwork Bethune-Cookman Book Club, Exceptional literacy club that listens to the insight and viewpoints of its members as a result of the chosen books each month., Exceptional engagement with individuals, Ability to safely and maturely debate/ exchange difference of opinion, Swift reading of reputable literary material
Hobbies include: reading, writing, and outdoor activities.
I am what you would call an introvert ( unless otherwise is needed). That being, I enjoy a good book, as well as bringing to life the vivid stories and ideas that roam my mind almost daily. Additionally, I love being outdoors, specifically hiking, biking, or fishing ( though, I never said I was good at it), they don't say fresh air is therapy for no reason.
Timeline
Receptionist Assistant
Halifax Health Medical Center
02.2024 - 04.2024
Cashier, Floor-Runner ( Stocker)
Big Lots
12.2020 - 02.2021
Server, Cashier, Custodian
Krab Kingz
12.2018 - 08.2019
Crew Member, Crew Trainer
McDonald's
06.2017 - 01.2024
Van Horn High School
B.S in Psychology - Psychology
Bethune-Cookman University
Diploma -
Lee's Summit High School
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