ZAKIYA ELLIS
Smyrna,TN
Summary
Dynamic and compassionate professional with experience at The Key, excelling in client support and daily living assistance. Proven critical thinking and decision-making skills enhance patient care, while proficiency in Microsoft Excel drives efficient inventory management. Committed to fostering trust and delivering exceptional service, ensuring quality outcomes for clients and families alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
TheKey
Franklin, TN
02.2025 - Current
- Assisted 4 clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Inventory Analyst
Saks Fifth Avenue
La Vergne, TN
03.2024 - 01.2025
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
Customer Care Representative
Invigorate Healthcare
Franklin, TN
01.2023 - 08.2024
- Helped 35+ customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Assembly Line Production Worker
Ingram Content
La Vergne, TN
06.2021 - 03.2022
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed 800-1,070 books to contribute overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Cashier
Checkers Rally's Burgers
La Vergne, TN
11.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and 1+ extra shift(s) to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Department of Nursing & Allied Health - EMT
Motlow State Community College
Tullahoma, TN05.2026
Skills
- Critical thinking
- Microsoft Excel
- Decision-making
- Respectful and compassionate
- First aid and safety
- Customer support
Accomplishments
- Achieved Department of Nursing & Allied Health by completing Motlow State Community College Emergency Medical Technician field and curriculum with accuracy and efficiency.
- Achieved Cardiopulmonary Resuscitation by completing cognitive and skills evaluations in accordance with the curriculum of the American Heart Association BLS with accuracy and efficiency.
Certification
- Dementia Care Certification - Alzheimer's Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- OSHA Certified
- TN Driver's License
- Forklift Certification
Timeline
Caregiver
TheKey
02.2025 - Current
Inventory Analyst
Saks Fifth Avenue
03.2024 - 01.2025
Customer Care Representative
Invigorate Healthcare
01.2023 - 08.2024
Assembly Line Production Worker
Ingram Content
06.2021 - 03.2022
Cashier
Checkers Rally's Burgers
11.2017 - 01.2019
Department of Nursing & Allied Health - EMT
Motlow State Community College
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