Summary
Work History
Education
Skills
Timeline
Generic

Zakiya Horn

Houston,TX

Summary

Results-driven Sales Associate with strong communication and customer service skills. Demonstrated ability to acquire new customers and exceed sales quotas through effective engagement. Experienced in promoting energy solutions and providing exceptional service in fast-paced environments.

Work History

Sales Associate

Reliant Energy
  • Acquired new customers and promoted electricity plans and services.
  • Engaged with 100+ potential customers daily in high-traffic retail environments.
  • Educated residential and small business customers on energy options.
  • Consistently exceeded monthly sales quotas by X% through effective engagement.
  • Developed knowledge of deregulated energy plans, including renewable options.
  • Upsold premium energy plans, boosting average customer value by [X]%.

Cashier

Popeyes® Louisiana Kitchen
  • Provided fast, friendly, and accurate service to customers.
  • Maintained an average order accuracy rate of 98%+, reducing customer complaints.
  • Received recognition from management for delivering exceptional guest experiences.
  • Improved communication during busy shifts, reducing wait times.
  • Processed orders with average drive-thru times under [X] minutes.
  • Volunteered for additional shifts during peak periods to support operations.

Security

Allied Universal Security Services
  • Monitor entrances and exits, verifying credentials for authorized access.
  • Provide assistance and directions to visitors, employees, and tenants.
  • Enforce site rules and client policies respectfully and effectively.
  • Conduct safety checks on property, ensuring compliance with security standards.
  • Prevent unauthorized access, successfully identifying and stopping multiple security breaches.
  • Achieved 100% incident reporting accuracy, supporting investigations with detailed documentation.

Education

High School Diploma -

Furr High School
520 Mercury Drive, Houston, TX 77013, USA
05.2022

Skills

  • Customer engagement
  • Sales strategies
  • Order accuracy
  • Conflict resolution
  • Communication skills
  • Safety compliance
  • Upselling techniques
  • Time management
  • Incident reporting
  • Team collaboration

Timeline

Sales Associate

Reliant Energy

Cashier

Popeyes® Louisiana Kitchen

Security

Allied Universal Security Services

High School Diploma -

Furr High School

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