Zakiya Jeffery
San Francisco ,CA
Summary
Proven Medical Assistant with extensive experience at Kaiser Ophthalmology, adept in HIPAA compliance and patient-focused care. Excelled in enhancing patient satisfaction through empathetic support and efficient clinical documentation. Demonstrated mastery in phlebotomy and customer service, contributing to a streamlined, safe, and compassionate healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Ophthalmology
07.2024 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
UCSF Pediatric Brain Center
10.2016 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Alameda Womens Clinic
06.2015 - 02.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
No Degree - Medical Assisting
Institute For Business And Technology
Santa Clara, CA03-2024
No Degree - Medical Assisting
Western Career College
Emeryville, CA06-2009
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- CPR
- Immunization Administration
- Specimens collection and processing
- Appointment Setting
- Insurance Verification
- Sterilization techniques
- First Aid
- Adaptable
- Patient Relations
- Inventory and supply management
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Knowledge of EKG rhythm interpretation
- Payment Collection
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
Medical Assistant
Kaiser Ophthalmology
07.2024 - 09.2024
Medical Assistant
UCSF Pediatric Brain Center
10.2016 - 04.2019
Medical Assistant
Alameda Womens Clinic
06.2015 - 02.2016
No Degree - Medical Assisting
Institute For Business And Technology
No Degree - Medical Assisting
Western Career College
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