Geoffrey Blackburn
San Francisco,CA
Summary
A challenging position as a Service Advisor and with the possibility of career advancement.
Overview
32
32
years of professional experience
Work History
Service Advisor
SF Honda 9th Ave
01.2021 - Current
- Writing 10 – 16 Repair Orders a day. Working with customers on relaying information from them to Technicians regarding their concerns Failures of their vehicles in terms the technician could understand, managing numerous projects simultaneously Well continuing constant contact with customers and status updates on their vehicles, selling needed repairs to customers On their vehicles well maintaining a high level of Customer satisfaction, dispatching work to the tech’s. Holding a 2.6 hrs per R.O. Average, Stock, Orders and Bill Parts as well
Assistant Serv. Manager
SF Toyota
01.2015 - 01.2021
- Writing 22 – 30 Repair Orders a day. Working with customers on relaying information from them to Technicians regarding their concerns Failures of their vehicles in terms the technician could understand, managing numerous projects simultaneously Well continuing constant contact with customers and status updates on their vehicles, selling needed repairs to customers On their vehicles well maintaining a high level of Customer satisfaction, dispatching work to the tech’s. Holding a 1.2 hrs per R.O. Average
Assistant Serv. Manager
City Toyota
01.2012 - 01.2015
- Writing 25 – 32 Repair Orders a day. Working with customers on relaying information from them to Technicians regarding their concerns Failures of their vehicles in terms the technician could understand, managing numerous projects simultaneously Well continuing constant contact with customers and Their vehicles, selling needed repairs to customers On their vehicles well maintaining a high level of Customer satisfaction, dispatching work to the tech’s. Holding a 1.6 hrs per R.O. Average
Assistant Serv. Manager
Royal Automotive Group/ Audi, VW and Mazda of San Francisco
01.2010 - 01.2012
- Worked with customers on relaying information From them to Technicians regarding their concerns Failures of their vehicles in terms the technician could Understand, manager numerous projects simultaneously Well continue constant contact with customers and Their vehicles, selling needed repairs to customers On their vehicles well maintaining a high level of Customer satisfaction, dispatching work to the tech’s
Assistant Serv. Manager
Sacramento Jaguar, Land Rover and Maserati
01.2010 - 01.2010
- Worked with customers on relaying information From them to Technicians regarding their concerns Failures of their vehicles in terms the technician could Understand, manager numerous projects simultaneously Well continue constant contact with customers and Their vehicles, selling needed repairs to customers On their vehicles well maintaining a high level of Customer satisfaction, dispatching work to the tech’s
Assistant Serv. Manager
Sonic Automotive
01.2008 - 01.2010
- Worked with customers on relaying information From them to Technicians regarding their concerns Failures of their vehicles in terms the technician could Understand, manager numerous projects simultaneously Well continue constant contact with customers and Their vehicles, selling needed repairs to customers On their vehicles well maintaining a high level of Customer satisfaction, dispatching work to the tech’s
Service and Parts Director
Fairfield Chrysler, Jeep, and Kia
01.2003 - 01.2008
- Building a crew of highly motivated and talented Technicians to improve profits and productivity Of the service department, Hiring and training Service advisors for sales and customer satisfaction, Creating a successful wholesale customer base for The parts department, controlling the internal Spending of my departments, setting up training For employees and making sure everyone is up To date with certification, Verifying and keeping Up with California protocol and laws, Monthly Inventory of new and used vehicles, Monitoring Internal policy, tracking open R.O. list, Warranty Admin. Co-op/Advertising and marketing. Setting Up tech and Advisor pay plans, and productivity, Bonuses. Increased productivity by 150%, raised gross profit To 78%, cut internal policy by 60%, doupled customer pay profits And decreased Expense per VIN for warranty, Became SDSA (Chryslers Super Dealer Self Authorization) level
Asst, Service Manager
Vacaville Ford
01.2001 - 01.2004
- Worked with customers on relaying information From them to Technicians regarding their concerns Failures of their vehicles in terms the technician could Understand, manager numerous projects simultaneously Well continue constant contact with customers and Their vehicles, selling needed repairs to customers On their vehicles well maintaining a high level of Customer satisfaction, dispatching work to the Correct technician for repair.
Lead, Mulit-Link Wafer Handler Repair Eng.
Newport/Kensington Labs
01.1999 - 01.2001
- Diagnostic and repair of Multi-link wafer handler Robots, and controllers. Running and operating Applied Materials prototype room, Set up and teaching Of Wafer handler systems, from setting controller Parameters, fine tuning robot, adjusting readheads And teaching parameters, assisted in repair manual and Set manual documentation.
- Http://www.youtube.com/watch?v=7fwOTSNDjQo
Diagnostic Tech/Accessory Installer/ Trim Repair
Imotors.com
01.1995 - 01.1999
- Diagnostic and repairs of Automobiles, Installation Of Leather, DVD players, and aftermarket Accessories Interior repairs, and also perform Quality Control Inspections On vehicles prior to sale
Detail/Shuttle Driver
Niello Acura Porsche
01.1994 - 01.1995
- Detailing new and sold vehicles, Application of Touch of class, Driving Service Limo
Education
Certification - Semi Conductor Repair Engineer
Kensington Lab
Skills
- Highly Motivated, Excellent Customer Service, High tech & Mechanical background, Easily Adaptive to surroundings, DOS2, Microsoft windows, Mac, Reynolds & Reynolds ADP, Team Player, and ASE C1 Certification Certified Toyota Service Pro
Timeline
Service Advisor
SF Honda 9th Ave
01.2021 - Current
Assistant Serv. Manager
SF Toyota
01.2015 - 01.2021
Assistant Serv. Manager
City Toyota
01.2012 - 01.2015
Assistant Serv. Manager
Royal Automotive Group/ Audi, VW and Mazda of San Francisco
01.2010 - 01.2012
Assistant Serv. Manager
Sacramento Jaguar, Land Rover and Maserati
01.2010 - 01.2010
Assistant Serv. Manager
Sonic Automotive
01.2008 - 01.2010
Service and Parts Director
Fairfield Chrysler, Jeep, and Kia
01.2003 - 01.2008
Asst, Service Manager
Vacaville Ford
01.2001 - 01.2004
Lead, Mulit-Link Wafer Handler Repair Eng.
Newport/Kensington Labs
01.1999 - 01.2001
Diagnostic Tech/Accessory Installer/ Trim Repair
Imotors.com
01.1995 - 01.1999
Detail/Shuttle Driver
Niello Acura Porsche
01.1994 - 01.1995
Certification - Semi Conductor Repair Engineer
Kensington Lab