Zakiya Mackey
Grand Connector
Oakland,California
Summary
Experienced leader with a strong background in alternative learning communities and a talent for building and motivating teams to achieve project goals while fostering meaningful connections. Skilled in systems implementation, program execution, process improvement, and strategic planning, with a focus on delivering impactful, community-driven solutions. Over a decade of experience driving community-based initiatives, corporate partnerships, and social service programs for nonprofits and startups, creating inclusive spaces and serving underserved populations.
Overview
11
11
years of professional experience
Work History
Director of Business Services
ESO Ventures
Oakland, CA
01.2025 - Current
- Directed and coordinated the Business Services Division, ensuring alignment with ESO Ventures' broader strategic objectives and operational goals.
- Managed departmental budgets and resources, driving operational success while optimizing project allocation and performance.
- Led cross-functional teams, fostering a collaborative environment to meet and exceed business targets.
- Achieved a 15% increase in project efficiency and cost savings by streamlining processes and improving resource allocation.
- Developed and implemented training programs for internal and external stakeholders on new systems, processes, curriculum, and software used for content development and distribution.
- Integrated principles of social justice, equality, and community transformation into training methodologies, making them more participative and focused on experiential learning.
- Acted as a key liaison between internal teams and external partners to ensure seamless execution of projects, driving both business and social impact goals.
Senior Program Manager
ESO Ventures
09.2022 - 12.2024
- Engage with 100+ customers, partners and stakeholders to create positive, trusting and professional relationships.
- Devise tools and benchmarks to improve team performance and monitor program & participant performance.
- Network in both local & global communities to identify potential partnerships.
- Facilitate twice weekly online learning content centered around entrepreneurial endeavors.
- Leverage data and analytics to make informed decisions and drive program improvements.
- Develop and iterate on business curriculum delivered weekly via zoom.
- Track and report program results to stakeholders to facilitate change management activities.
- Recruit and onboard 100+ Black & Brown CA based businesses.
- Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner
Inclusive Learning Specialist
Microsoft Philanthropies
03.2021 - 07.2022
- Online learning content creator for Microsoft Office applications
- Mapping of learning paths and Relationship Mapping of networks and communities.
- Provided support around gaps in content.
- Partnered with various department program management teams to identify collaborative opportunities and training needs.
- Liaison between international and stateside programs and other internal and external stakeholders to achieve alignment on programmatic and business impact.
- Digital literacy and Microsoft 365 product course content and curriculum creator and online instructor.
- LinkedIn Learning author - Optimizing Your Work with Microsoft 365
Deputy Director of Retention & Recruitment
Dream Corps
05.2019 - 03.2020
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Developed, updated and maintained database of existing and potential community partners in Salesforce
- Developed incentive programs for current alumni base
- Increased number of #YesWeCode members by 10%
- Cultivated relationships with minority tech community based organizations in major cities across country
- Created and managed national scholarship program
- Supported Engagement & Media teams with fundraising and media events
- Managed grant application process for program specific funding efforts
- Represented Dream Corps Tech at trade fairs, conferences, workshops and community networking groups nationally
- Cultivated and managed relationship with high profile corporate partners
Code Next Oakland Community Manager
Google
05.2017 - 05.2019
- Created collaborative community environment amongst diverse participant roster through events & personal introductions/interactions
- Provided guidance & recommendations to Executive Heads on policy and standards of achievement in areas of equal employment opportunity & diversity initiatives
- Evaluated quality problems and performed focus groups and surveys to identify and resolve issues
- Created & facilitated networks with local non-profits, schools, & other major tech companies
- Represented Google Code Next at meetings and in contacts with other agencies, commissions, business and community groups, and members of public
- Provided leadership team with detailed analyzed data to support setting annual diverse supplier spend goals
- Managed and participated in various compliance, diversity & work life projects
- Oversaw all aspects of budget and financial management
- Ranked #1 for retention and participation
- Managed physical location maker space including staff of 5 and volunteer roster of 100+
Yelp Reservations Account Executive
Yelp Inc.
08.2015 - 02.2017
- Managed portfolio of 65+ accounts, which generated $250K in revenue
- Monitored market conditions, product innovations & competitor activity, and adjusted account sales approach to address latest market developments
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
- Conducted training and change management processes to improve operations.
Assistant Director of Recruitment & Training
Emerge Marketing Group
08.2014 - 08.2015
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Analyzed employment-related data and prepared required reports
- Managed all phases of recruitment
- Worked with COO to develop comprehensive & skill specific training program in order to improve productivity, leadership development and Account Executive retention
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution
- Developed relationships with field team to assist in developing pool of candidates for up to 8 teams
Education
Bachelor of Arts - Film Studies & Business Marketing
Loyola Marymount University
Los Angeles, CA2009
Skills
- Program oversight & management
- Change management process
- Strategic planning
- Partnership development
- Compassion, Equity, Inclusive space creation, & Governance
- Relationship building & management
- Leadership development
- Conflict resolution
- Curriculum development & facilitation
- Adept with various project management software (Asana, Monday, AirTable, MS Project)
Additional Information
- 2015 WPS Conference Keynote Presenter
- 2020 Bay Area Leadership for Equity & Opportunity Program Graduate
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home option401k matchTeam Building / Company RetreatsFlexible work hoursPaid time offStock Options / Equity / Profit SharingLanguages
English
Native or Bilingual
Spanish
Professional Working
Software
Asana
MS Office Suite
Mondaycom
Salesforce
Gsuite
Slack
Timeline
Director of Business Services
ESO Ventures
01.2025 - Current
Senior Program Manager
ESO Ventures
09.2022 - 12.2024
Inclusive Learning Specialist
Microsoft Philanthropies
03.2021 - 07.2022
Deputy Director of Retention & Recruitment
Dream Corps
05.2019 - 03.2020
Code Next Oakland Community Manager
Google
05.2017 - 05.2019
Yelp Reservations Account Executive
Yelp Inc.
08.2015 - 02.2017
Assistant Director of Recruitment & Training
Emerge Marketing Group
08.2014 - 08.2015
Bachelor of Arts - Film Studies & Business Marketing
Loyola Marymount University
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