Zakiya Robinson
Halifax
Summary
Dynamic professional recognized for outstanding customer service and effective problem-solving skills. Expertise in managing transactions and enhancing customer satisfaction through attentive communication and prompt complaint resolution. Detail-oriented team player with a proven track record in fast-paced environments. Skilled in time management and efficient order fulfillment, contributing to increased customer satisfaction and sales. Ready to support seamless operations and enhance guest experiences. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Front of the house
Chick-fil-A
Roanoke Rapids
12.2022 - 02.2025
- Operated cash register and handled customer transactions efficiently.
- Stocked supplies and organized inventory for easy access during service.
- Provided excellent customer service by resolving complaints promptly and courteously.
- Greeted customers and took their orders in a friendly and efficient manner.
- Served orders to customers at windows, counters and tables.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Recorded customer orders and communicated clearly to confirm each order.
- Promoted food items, beverages and desserts to increase sales.
Education
High School Diploma -
Kipp Pride High School
Gaston, NC06-2025
Bachelor of Science - Nursing
University of North Carolina At Greensboro
Greensboro, NCSkills
- Team collaboration
- Time management
- Customer service
- Attention to detail
- Multitasking
- Calm under pressure
- Leadership
Accomplishments
- Always maintained AB honor roll in High School
- Won MVP all 4 years of Playing softball for being a leader
Affiliations
- I have played softball for 14 years
- I sing in the church choir and I praise dance for the church
- I have volunteered for at a church for a easter egg hunt
Timeline
Front of the house
Chick-fil-A
12.2022 - 02.2025
High School Diploma -
Kipp Pride High School
Bachelor of Science - Nursing
University of North Carolina At Greensboro