Zakiyah Williams
Midland
Summary
Compassionate and dedicated CNA with experience at Focus Care at Hogan Park, skilled in vital signs monitoring and patient care. Proven ability to enhance patient comfort and safety while effectively managing time. Recognized for delivering exceptional support and maintaining high standards in patient environments.
Overview
3
3
years of professional experience
Work History
CNA
Focus Care at Hogan Park
05.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided support in administering medications under supervision of registered nurses.
- Maintained cleanliness and safety standards in patient environments consistently.
Customer Service Representative
Burlington
03.2023 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to streamline service processes and improve wait times.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Education
High School Diploma -
Lee High School
Midland, TXSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Timeline
CNA
Focus Care at Hogan Park
05.2025 - Current
Customer Service Representative
Burlington
03.2023 - 09.2024
High School Diploma -
Lee High School