Hi, I’m
Zakiyyah Farrakhan
Security Officer
Manhattan,NY
Summary
Dedicated security professional with extensive experience at Harvard Protection Services, excelling in emergency response and access control. Known for superior customer service and conflict de-escalation skills, I effectively maintained safety and security while fostering a welcoming environment. Committed to upholding high integrity and ensuring compliance with security protocols.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
years of professional experience
1
Certification
Work History
Harvard Protection Services
Security Officer
05.2023 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Natures Finest Security LLC
Shift Leader
06.2021 - 04.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Arrow Security Corp.
Security Guard
06.2021 - 07.2021
Job overview
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Macys Department Store
Merchandise Associate
06.2019 - 03.2020
Job overview
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Organized store merchandise racks by size, style, and color.
Cambridge Security Services
Concierge Officer
01.2018 - 10.2019
Job overview
- Assisted guests with in/out going packages and mail
- Utilized strong communication skills to effectively relay important information between guests and building personnel
- Contact Tenants via email of any laundry Srvcs, packages, or Apartment Repair Orders
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Ensured smooth communication with security personnel regarding visitor access, enhancing safety measures within the property.
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted with luggage handling, valet services and concierge services.
Burns Security Services
Security Officer
09.2017 - 03.2018
Job overview
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Clark Security & Investigations
Museum Attendant
12.2014 - 08.2017
Job overview
- Provided Coat and Baggage Check-In to guests
- Maintained Vigilance in Art Galleries to prevent damage to Art Pieces
- Provided guests with information to Galleries
- Assisted in maintaining a safe and welcoming environment for visitors, ensuring their enjoyment and satisfaction.
Education
Westover Job CorpChicopee, MA
Certificate from PBX -Switchboard Operator
08.1998
Sister Clara Mahammad High SchoolQueens, NY
High School Diploma from General Education
06.1997
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Emergency response
- Access control
- Conflict de-escalation
- Metal detector operation
- High level of integrity
- First aid and CPR certified
- Premises patrol
- Fire safety training
- Work ethic
- Workplace safety
- Verbal and written communication
- Reliability
- Punctuality
- Security protocols
- Reporting skills
Certification
F-01
Narcan-Opiod
OSHA 30
CPR/AED
Timeline
Security Officer
Harvard Protection Services
05.2023 - Current
Shift Leader
Natures Finest Security LLC
06.2021 - 04.2022
Security Guard
Arrow Security Corp.
06.2021 - 07.2021
Merchandise Associate
Macys Department Store
06.2019 - 03.2020
Concierge Officer
Cambridge Security Services
01.2018 - 10.2019
Security Officer
Burns Security Services
09.2017 - 03.2018
Museum Attendant
Clark Security & Investigations
12.2014 - 08.2017
Westover Job Corp
Certificate from PBX -Switchboard Operator
Sister Clara Mahammad High School
High School Diploma from General Education
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