Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zakiyyah Luz Ortiz

New York,NY

Summary

Results-driven professional with a strong work ethic and a proven ability to adapt to new challenges. Recognized for exceptional interpersonal skills and the capacity to excel in autonomous environments. Skilled at quickly mastering new concepts and technologies to drive team success.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

make my fish
Manhattan, NY
07.2024 - Current
  • Greeted customers and responded to informational requests.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Assembled and served meals according to specific guest requirements.
  • Maintained high standards of customer service.

Security Officer

prosguard
Bronx, NY
12.2023 - 06.2024
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Checked for safety hazards and took corrective action when necessary.
  • Patrolled facility every hour.
  • Maintained a clean work environment.
  • Logged hourly report updates throughout the shift.
  • Wellness Checks.
  • Maintained high levels of alertness throughout shifts.
  • Monitored CCTV systems to ensure safety and security of premises.

Home Care Aide

prompt homecare
New York, NY
01.2023 - 12.2023
  • Performed housekeeping and laundry duties.
  • Provided assistance to doctor's appointments or any outdoor activities.
  • Provided support for tasks patients found challenging.
  • Conducted grocery shopping tasks.
  • Planned and prepared meals.

Home Health Aide

Heart to Heart Home Care Agency
The Bronx, NY
02.2019 - 12.2022
  • Managed patient transportation and appointment scheduling.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Recognized emergency situations and implemented appropriate procedures.

Education

High School Diploma -

Grace Dodge Vocabulary School
2474 Crotona Ave, Bronx, NY 10458
06-2007

Skills

  • Patient care
  • Medication management
  • Emergency response
  • Personal hygiene assistance
  • Meal preparation
  • Client transportation
  • HIPAA compliance
  • Surveillance monitoring
  • Patrolling
  • Customer service

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Cashier

make my fish
07.2024 - Current

Security Officer

prosguard
12.2023 - 06.2024

Home Care Aide

prompt homecare
01.2023 - 12.2023

Home Health Aide

Heart to Heart Home Care Agency
02.2019 - 12.2022

High School Diploma -

Grace Dodge Vocabulary School
Zakiyyah Luz Ortiz