Zakrya Kaid
Union City,NJ
Summary
Detail-oriented facility management professional with a strong focus on safety compliance and problem resolution. Expertise in effective communication and technical skills, ensuring timely responses to building issues and enhancing resident satisfaction.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Porter
120 E 79th street Inc
New York, New York
11.2020 - Current
- Provided exceptional customer service, contributing to increased resident satisfaction and positive living experience.
- Maintained cleanliness and organization of common areas, enhancing resident comfort and creating a welcoming environment.
- Conducted regular inspections to uphold safety and cleanliness standards.
- Collaborated with maintenance staff to identify and report building issues, ensuring timely resolution and safety.
- Performed preventative maintenance and monitored systems, including boiler and AC units.
- Maintained a safe work environment by strictly adhering to safety protocols.
- Demonstrated strong work ethic through consistent attendance and high performance.
Manager
Gourmet Market and Bagel
The Bronx, New York
01.2015 - 11.2019
- Managed daily store operations, ensuring smooth workflow and high performance.
- Trained and supervised staff, improving customer service skills and overall satisfaction.
- Oversaw inventory management, conducting regular stock assessments to maintain accuracy.
- Assisted customers with inquiries, resolving issues promptly to maintain satisfaction.
Education
HVAC Certificate - HVAC/R
32BJ Training Fund
New York, NY06-2025
Bachelor of Science - Computer Science
Lehman College
Bronx, NY 02.2019 - 05.2021
Skills
- Preventive maintenance and system monitoring
- Electrical troubleshooting and controls
- Electrical repair proficiency
- Safety compliance
- Basic plumbing knowledge
- Customer service and support
- Problem resolution strategies
- Effective communication skills
- Wiring diagram comprehension
Certification
- Q-99 Refrigerating System Operating Engineer License
- EPA 608 Universal License
- Valid Driver's License
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Porter
120 E 79th street Inc
11.2020 - Current
Bachelor of Science - Computer Science
Lehman College
02.2019 - 05.2021
Manager
Gourmet Market and Bagel
01.2015 - 11.2019
HVAC Certificate - HVAC/R
32BJ Training Fund