Zalia Nicole mills
Millville
Overview
7
7
years of professional experience
Work History
Sales Associate
Inspira Gift Shop
Vineland
08.2023 - Current
- Orchestrated inventory control, implementing efficient restocking strategies to optimize product availability.
- Utilized advanced communication skills to address customer inquiries, fostering increased customer satisfaction.
- Demonstrated exceptional proficiency in handling phone calls, ensuring timely and accurate resolution of customer issues.
- Applied problem-solving skills to troubleshoot technical concerns, earning commendations for maintaining a high customer issue resolution rate.
- Managed cash registers with precision, maintaining an accurate and organized monetary transaction system.
- Upholding a high standard of customer service, resolving issues promptly, and maintaining a friendly and welcoming atmosphere.
Guest Service Advocate
Target
Millville
09.2021 - 08.2023
- Picking order off sales floor for online orders for drive-up & pickup/online delivery orders packing and preparing orders for shipping & for guest picking them up.
- Checking out guests, price checking items, engaging/communicating, handling money.
- Process returns, helping customers with concerns, price matching, handling guest phone calls/transferring calls to departments, drive-ups and pickups, stocking-guest service, handling credit card payments.
Sales Associate
Home Depot
Vineland
04.2021 - 07.2021
- Welcomed customers as they entered the store.
- Making customers feel welcome and understood.
- Restocked shelves to ensure product availability for customers.
- Checking the availability of merchandise for customers.
- Arranged merchandise on shelves to enhance product visibility.
- Reorganized misplaced merchandise to its correct department.
- Oversaw incoming merchandise and organized storage areas.
Salesfloor Associate
Walmart
Bridgeton
10.2019 - 01.2021
- Guided customers in locating items on sales floor and in backroom storage, enhancing shopping experience.
- Supported customers on floor in locating, reaching, and selecting merchandise, contributing to sales goals.
- Suggested products to meet customers' needs or complement current selections.
- Organized and merchandised assigned areas, ensuring product availability and presentation while removing damaged items.
- Staged merchandise for easy movement to storage locations or straight to the sales floor for restocking.
- Ran manual pallet jacks to transfer loads safely between storage and sales floor.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Education
Associate of Applied Science - Health Sciences
Rowan College At Gloucester County
Sewell, NJ05-2027
DIPLOMA -
Cumberland Regional High School
Bridgeton, NJ06-2019
Skills
- Sales Techniques
- Product Knowledge
- Market Awareness
- Customer Service
- Time management
- Organization
- Time management
- Conflict resolution techniques
- Communication skills
- Verbal communication
- Active Listener
- Time management
Timeline
Sales Associate
Inspira Gift Shop
08.2023 - Current
Guest Service Advocate
Target
09.2021 - 08.2023
Sales Associate
Home Depot
04.2021 - 07.2021
Salesfloor Associate
Walmart
10.2019 - 01.2021
Associate of Applied Science - Health Sciences
Rowan College At Gloucester County
DIPLOMA -
Cumberland Regional High School