Zalon Parker
Atlanta,GA
Summary
Motivated astute Front End Developer with detailed understanding of HTML5, CSS3, and JavaScript and a passion for creating user friendly websites. Possesses an eagerness to learn and develop new skills while having an aptitude to pick up new technologies.
Overview
6
6
years of professional experience
Work History
Customer Support Technician
NAVEX
Atlanta, GA
03.2022 - Current
- Administer first level technical support to end users via phone, email, and chat according to SLA (Service Level Agreement) while maintaining CSA(Customer Satisfactory) scores of 90% or higher.
- Diagnose and troubleshoot technical problems, identify root causes, and increase effective solutions by over 85%.
- Collaborate with cross functional teams such as Web Developers, Quality Analysts, Implementation, Sales, etc.
Manager in 60/Lead Loyalty Technician
AT&T
Atlanta, GA
06.2019 - 03.2022
- Developed 100+ new hires to maintain a CSAT (Customer Satisfactory Score) of 80% or above within SLA (Service Level Agreement).
- Evaluated individual and team performance by identifying opportunities for improvement.
- Reported metrics to area managers to implement and maximize strategy within SLA (Service Level Agreement).
Customer Loyalty Technician
AT&T
Atlanta, GA
09.2018 - 06.2019
- Handled front line support for 50+ clients daily via phone, email, and chat.
- Diagnosed and troubleshooted technical issues utilizing troubleshoot and resolve tool to boost CSAT (customer satisfactory) scores by 35%.
- Documented and maintained detailed records of customer interactions, steps, and resolutions in CRM (Customer Relationship Management).
Front End Developer Intern
Boys and Girls Club
Monroe, LA
08.2017 - 11.2017
- Developed user interfaces for web applications using HTML, CSS and JavaScript.
- Debugged existing code to identify and fix bugs or performance issues.
Education
Front End Development -
Skillcrush Bootcamp
05-2024
B.S. Computer Science -
University of Louisiana Monroe
Monroe, LA05-2018
Skills
- HTML5
- CSS3
- JavaScript
- Git
- Version Control
- Responsive Design/Typography
- Media Queries
- REST APIs
- DOM
- React
- Debugging
- Attention to Detail
- Collaborative
- Communication
- Problem Solving
- Time management
Projects
- Guess the Word Game (This is a guess the word game with the object is to guess the letters that make up the correct word. This project was designed using mainly Javascript, but also HTML and CSS) https://github.com/zalonparker
- Affirmations Board (This is an affirmation board made mainly with HTML and CSS. Implemented to provide daily words of positive affirmation) https://github.com/zalonparker
- Jubilee Austen (This is a boot camp project implemented using HTML and CSS) https://github.com/zalonparker
Organizations
Kappa Alpha Psi Fraternity Inc.
Timeline
Customer Support Technician
NAVEX
03.2022 - Current
Manager in 60/Lead Loyalty Technician
AT&T
06.2019 - 03.2022
Customer Loyalty Technician
AT&T
09.2018 - 06.2019
Front End Developer Intern
Boys and Girls Club
08.2017 - 11.2017
Front End Development -
Skillcrush Bootcamp
B.S. Computer Science -
University of Louisiana Monroe
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