Zamal Alauddin
Apopka,FL
Summary
Dedicated and dependable professional with excellent communication skills in the customer service industry. Enhances customer experiences by understanding client desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Digital Support/Account Security and Claims
Truist Financial
02.2022 - Current
- Provide outstanding service to clients by providing timely and accurate solutions
- Inform and educate clients on self-service options through Truist technologies to improve their banking experience
- Support small business and consumers with products including digital services, loans, credit/debit cards
Rural Carrier Associate
United States Postal Sevice
08.2021 - 01.2022
- Sorted, processed, and delivered mail/parcels to residential and commercial properties
- Picked up outgoing mail along designated route
- Assisted customers with packages and any questions/concerns
Front Desk Assistant Manager
Saratoga Resort Villas
09.2017 - 04.2020
- Greeted guests upon arrival and provided directions to specific locations
- Provided customer service to all incoming calls and transferred to appropriate departments
- Processed payments for services rendered and all bookkeeping responsibilities
Education
High School Diploma -
Main Street High
Kissimmee, FL05.2019
Skills
- Customer Service
- Communication
- Microsoft Office
- Call Management
Volunteer
Front Desk Representative
Raymond James, Orlando, FL
01/18-03/20
- Greeted incoming clients while ensuring they are comfortable in waiting room and completed all front desk responsibilities
Timeline
Digital Support/Account Security and Claims
Truist Financial
02.2022 - Current
Rural Carrier Associate
United States Postal Sevice
08.2021 - 01.2022
Front Desk Assistant Manager
Saratoga Resort Villas
09.2017 - 04.2020
High School Diploma -
Main Street High
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